Phlebotomy and Customer Service Specialist

1 week ago


Lancaster, Pennsylvania, United States Lancaster General Full time
Job Summary

We are seeking a highly skilled and detail-oriented Phlebotomy and Customer Service Specialist to join our team at Lancaster General Health. As a key member of our laboratory team, you will be responsible for providing exceptional patient care and customer service while performing phlebotomy and registration duties.

Key Responsibilities
  • Perform phlebotomy and specimen collection in an ambulatory setting, ensuring accurate patient identification and specimen integrity.
  • Register patients for appointments, verify insurance coverage, and process orders for laboratory tests.
  • Provide excellent customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Maintain accurate records and documentation, utilizing electronic medical records and other systems as required.
  • Collaborate with healthcare teams to ensure seamless patient care and efficient laboratory operations.
Requirements
  • High school diploma or equivalent required; completion of educational requirements and training in phlebotomy and registration.
  • CPR certification and basic life support training required within 30 days of hire.
  • One year of clerical, customer service, or administrative support experience in a healthcare setting preferred.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Benefits

Lancaster General Health offers a comprehensive benefits package, including tuition assistance, paid time off, and opportunities for professional growth and development.



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