IT Systems Support Analyst

2 weeks ago


Augusta, Maine, United States InsideHigherEd Full time
Position Overview

Job ID: 275930

Employment Type: Full Time

About the Institution

Our institution stands at the forefront of educational and healthcare innovation, nurturing the next generation of leaders and professionals across multiple campuses. We offer a dynamic environment where over 10,500 students engage in diverse learning experiences that integrate technology, arts, and health sciences.

As a premier academic health center, we are dedicated to pioneering research that enhances health outcomes and equips our clinicians with the latest advancements in patient care.


Department Overview

The Division of Information Technology serves as the essential framework for our institution, overseeing all systems, networks, and applications while ensuring the security of our digital assets. Our goal is to deliver stable and reliable IT services to all stakeholders.


Role Summary

Under the guidance of team leadership, the IT Systems Support Analyst is responsible for providing ongoing assistance in the management of end-user environments, including personal computers and related devices. This role requires independent problem-solving skills to address hardware and software issues, responding to user inquiries, and escalating complex challenges as necessary.


Key Responsibilities
  • Hardware and Software Management: Install, troubleshoot, and maintain various hardware and software systems, ensuring connectivity and functionality for all devices.
  • User Support: Deliver comprehensive support through various channels, including phone, in-person, and online interactions.
  • Needs Assessment: Evaluate user requirements and develop tailored solutions to enhance operational efficiency.
  • Additional Duties: Undertake other responsibilities as assigned by management.

Qualifications

Applicants should possess a Bachelor's degree in a relevant field with a minimum of two years of experience, or an Associate's degree with three years of experience, or a High School diploma with five years of related experience.


Skills and Competencies
  • Technical Proficiency: Strong knowledge of Microsoft Office and various software applications.
  • Communication Skills: Excellent verbal and written communication abilities.
  • Organizational Skills: Detail-oriented with effective time management capabilities.
  • Team Collaboration: Ability to work cohesively within a team environment.

Work Schedule and Compensation

This position typically operates during standard business hours, with potential requirements for additional hours as needed. The salary range is competitive and commensurate with experience.


Benefits

Our institution offers a comprehensive benefits package, including health and dental insurance, retirement plans, and paid time off.


Commitment to Diversity

We are an equal opportunity employer, welcoming applications from diverse backgrounds and individuals with disabilities.



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