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IT Systems Support Analyst
2 months ago
Job ID: 275930
About the Institution
Our institution is a leading center for education and healthcare, dedicated to training future innovators and healthcare professionals across multiple campuses.
With a diverse student body, we offer unique educational opportunities in a dynamic environment that fosters creativity and practical learning.
We are committed to groundbreaking research and exceptional patient care, aiming to enhance the health and well-being of our community.
Department Overview
The Information Technology Division serves as the core of our institution, managing essential systems, networks, and data while ensuring the security of our digital assets. Our mission is to provide reliable and secure IT services to all stakeholders.
Role Summary
The PC Systems Analyst 2 (PCSA2) operates under general supervision to support end-user environments, including personal computers (PCs and Macs), mobile devices, and peripherals.
This role involves independently diagnosing and resolving hardware and software issues, responding to user inquiries, and escalating complex problems as necessary.
The PCSA2 is responsible for correcting technical issues, maintaining service records, and coordinating with various stakeholders to ensure effective problem resolution.
Key Responsibilities
- Hardware and Software Maintenance: Install, test, troubleshoot, and maintain hardware and software, ensuring optimal network connectivity and implementing standard procedures.
- User Support: Provide comprehensive support through various channels, including phone, in-person, and online.
- Needs Assessment: Analyze user requirements, organize resources, and lead the development and implementation of effective solutions.
- Additional Duties: Perform other responsibilities as assigned.
Qualifications
Applicants should possess a Bachelor's degree in a relevant field with two years of related experience, or an Associate's degree with three years of experience, or a High School diploma with five years of relevant experience.
Knowledge, Skills, and Abilities
- Knowledge: Proficient in Microsoft Office and familiar with various software and databases; strong understanding of computer hardware, software, and network connectivity.
- Skills: Excellent communication skills, attention to detail, and strong organizational abilities.
- Abilities: Maintain confidentiality, work collaboratively, analyze problems, and manage time effectively.
Work Schedule and Compensation
Standard work hours are Monday to Friday, with potential for additional hours as needed.
Salary range is competitive and commensurate with qualifications.
Benefits
Our institution offers a comprehensive benefits package, including health and dental insurance, retirement plans, and paid time off.
Eligible employees may also participate in tuition assistance programs.
Employment Conditions
All candidates must successfully pass a background check prior to employment.
Specific positions may require additional checks based on responsibilities.
Equal Opportunity Employer
We are proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds.
