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PC Systems Support Analyst

2 months ago

Augusta, Maine, United States InsideHigherEd Full time
PC Systems Analyst 2

Job Summary

The PC Systems Analyst 2 plays a crucial role in providing ongoing assistance for user environments, focusing on personal computing devices including PCs and Macs, as well as other peripherals. This position operates under the general guidance of team leadership, ensuring effective resolution of hardware and software issues.


Key Responsibilities

The responsibilities of the PC Systems Analyst 2 encompass:

  • Hardware and Software Maintenance: Responsible for the installation, testing, troubleshooting, and upkeep of hardware and software solutions, ensuring reliable internet and network connectivity for various devices.
  • User Support: Deliver direct support to users through various channels including phone, in-person, and online interactions.
  • Business Needs Evaluation: Analyze user procedures and organize necessary resources to design and implement effective solutions, while monitoring the progress of corrective actions.
  • Additional Duties: Perform other assigned tasks as required.

Qualifications

Applicants should possess:

  • A Bachelor's degree from an accredited institution with 2 years of relevant experience, or
  • An Associate's degree with 3 years of related experience, or
  • A High School diploma, GED, or equivalent with 5 years of applicable experience.

Knowledge, Skills, and Abilities

Successful candidates will demonstrate:

  • Knowledge: Proficiency in Microsoft Office and familiarity with various computer software and databases, alongside a strong understanding of hardware, software, operating systems, and network connectivity.
  • Skills: Excellent communication abilities, both written and verbal, with a keen attention to detail and strong organizational skills.
  • Abilities: Capacity to maintain confidentiality, work collaboratively within a team, analyze problems effectively, and manage time efficiently.

Work Environment

This position typically operates during standard business hours, with potential requirements for additional hours as necessary. The role is integral to fostering a customer-centric environment, ensuring superior service delivery to all stakeholders.


Equal Opportunity Statement

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences.