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Business Systems Analyst

2 months ago

Augusta, Maine, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Business Systems Analyst to join our team at InsideHigherEd. As a key member of our IT department, you will be responsible for providing technical expertise and support to our customers, vendors, and other IT areas of support.

Key Responsibilities
  • Provide end-user application support through monitoring support tickets and resolving functional issues.
  • Consult with programmers, database administrators, and systems administrators as required to resolve issues.
  • Participate in user group and vendor meetings to stay up-to-date on the latest technologies and best practices.
  • Act as a liaison between IT and the academic and business units for all Enterprise Systems.
  • Utilize the ITS Change Management System to record and manage user requests for enhancements, system modifications, and production support.
  • Participate in routine change review meetings locally, with vendors, and the university system office.
  • Monitor system changes compared to business processes to identify areas for improvement.
  • Record all expended effort in the change management system or in the appropriate project tracking system.
  • Provide design deficiency reports for tracking system deficiencies for vendors who do not have a formal support system.
  • Participate in the definition and design of application modifications.
  • Create and maintain test plans to ensure complete system test plans are developed in a reusable format.
  • Assist in monitoring release notifications from application vendors and the University System Office.
  • Provide content and analysis for pre-release and release notifications.
  • Participate in testing and certifying software releases and upgrades.
  • Act as the primary user department liaison as they certify releases.
  • Participate in and facilitate business process review sessions to improve system utilization and streamline daily operations.
  • Monitor systems in relation to customers' business processes and provide tested suggestions for business process improvements or changes in system utilization.
  • Assist in compiling and developing functional specifications and defining user requirements.
  • Participate as team lead when assigned.
  • Follow project guidelines when participating in project-assigned tasks.
  • Monitor and maintain all project schedule tasks as assigned.
  • Participate in the development of project plans by attending work breakdown structure meetings.
  • Ensure projects are delivered in accordance with project timelines and task target dates.
  • Assist junior-level analysts with issues to ensure they gain the required knowledge of applications, standards, operations, and capabilities.
  • Make suggestions for improvements to team policies, processes, and procedures in relation to system utilization and customer service.
  • Provide application-specific training to ensure cross-training and complete understanding of each assigned application.
Requirements
  • Bachelor's degree from an accredited college or university in a related IT field of study.
  • Four years of experience in a relevant field of work, including two years of experience in using a system in a relevant functional area running enterprise-wide business, research, and/or academic applications and providing technical expertise.
  • SQL or SQL Plus and Crystal Reports experience.
  • Experience in supporting/implementing enterprise software applications such as PeopleSoft, Banner, and API Healthcare from inception to implementation to production.
Preferred Qualifications
  • Excellent interpersonal, written, and verbal communication skills.
  • Detail-oriented with strong organizational, prioritization, and customer service skills.
  • Ability to maintain confidentiality.
Benefits

We offer a variety of benefits to our full-time benefits-eligible employees, including health insurance, dental insurance, life insurance, and earned vacation time.

Our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

We are an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.