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Application Support Analyst

2 months ago

Augusta, Maine, United States OtterBase Full time
Job Overview

We are seeking an Application Support Analyst with a minimum of 5 years of expertise in application support and technical assistance. The ideal candidate will have experience in managing application vendors, implementing applications, and navigating both technical and user workflows.

Key Competencies:
- Application support and implementation
- Technical assistance
- Vendor management

This role is integral to our application support team and will develop into a technical subject matter expert for the applications and systems utilized by our organization. Responsibilities include providing end-user support for applications, including rotational after-hours on-call assistance. The analyst will also participate in the implementation team for our electronic health record project and other related initiatives.

Primary Responsibilities:

  • Provide end-user support
  • Manage user administration tasks
  • Oversee system administration duties
  • Monitor application interfaces
  • Develop forms for application use
  • Customize applications as needed
  • Write reports for various stakeholders
  • Collaborate with cross-functional technology teams
  • Analyze and modify technical documentation
  • Create troubleshooting guides and instructional workflows
  • Educate end-users on technical and workflow documentation
  • Coordinate with vendors for successful implementations
  • Conduct system testing
  • Facilitate annual disaster recovery testing
  • Manage system updates and maintenance activities
  • Organize tasks to enhance team productivity
  • Provide estimates on team task efforts
  • Suggest improvements to streamline processes

Preferred Qualifications:
- Experience in healthcare information technology
- Proficiency in user administration
- Knowledge of application system administration
- Familiarity with Crystal Reporting
- Understanding of SQL programming language