PC Systems Support Analyst
1 week ago
Job Summary
The PC Systems Analyst 2 (PCSA2) operates under the general guidance of team leadership to provide ongoing support for end-user environments, including personal computers (PCs and Macs), PDAs, and associated peripherals.
This role involves independently researching and resolving hardware and software issues, responding to client inquiries, and addressing only the most complex challenges.
The PCSA2 is responsible for correcting hardware and software malfunctions, maintaining service logs, monitoring problem/change activities, and coordinating the involvement of staff, clients, and vendors to ensure effective resolution of user issues.
Key Responsibilities
Duties include, but are not limited to:
HARDWARE/SOFTWARE MAINTENANCE:
Install, test, troubleshoot, and maintain hardware and software products, ensuring internet and network connectivity for PCs, Macs, PDAs, and peripherals. Implement and monitor standards and procedures, facilitate backup and recovery, and maintain service logs.
USER SUPPORT:
Provide comprehensive support to users via telephone, face-to-face interactions, and online platforms.
BUSINESS NEEDS ANALYSIS:
Analyze customer procedures, organize departmental resources, and lead the design, development, and implementation of effective solutions. Monitor the progress of corrective actions to prevent unnecessary delays.
ADDITIONAL DUTIES:
Perform other related duties as assigned.
Qualifications
Applicants should possess a Bachelor's degree from an accredited institution and two years of relevant experience, or an Associate's degree with three years of related experience, or a High School diploma, GED, or equivalent with five years of relevant experience.
Knowledge, Skills, & Abilities
Knowledge: Proficient in Microsoft Office and other software/databases; extensive knowledge of computer hardware, software, operating systems, and internet/network connectivity.
Skills: Excellent interpersonal, written, and verbal communication skills; detail-oriented with strong organizational, prioritization, and customer service skills.
Abilities: Ability to maintain confidentiality, work effectively within a team, analyze problems, and implement solutions. Strong time management skills and the ability to develop collaborative working relationships are essential.
Work Environment
This position requires working days, Monday through Friday, with the possibility of working outside of normal business hours.
Compensation and Benefits
The salary range for this position is competitive and commensurate with qualifications. Benefits may include health insurance, dental insurance, life insurance, retirement plans, vacation time, sick leave, and paid holidays.
Equal Opportunity Employer
This organization is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds, including individuals with disabilities and veterans.
-
PC Systems Support Analyst
2 weeks ago
Augusta, Maine, United States InsideHigherEd Full timePC Systems Analyst 2Job Summary The PC Systems Analyst 2 plays a crucial role in providing ongoing assistance for user environments, focusing on personal computing devices including PCs and Macs, as well as other peripherals. This position operates under the general guidance of team leadership, ensuring effective resolution of hardware and software...
-
IT Systems Support Analyst
2 weeks ago
Augusta, Maine, United States InsideHigherEd Full timePosition OverviewJob ID: 275930About the InstitutionOur institution is a leading center for education and healthcare, dedicated to training future innovators and healthcare professionals across multiple campuses.With a diverse student body, we offer unique educational opportunities in a dynamic environment that fosters creativity and practical learning.We...
-
IT Systems Support Analyst
2 weeks ago
Augusta, Maine, United States InsideHigherEd Full timePosition OverviewJob ID: 275930Employment Type: Full TimeAbout the InstitutionOur institution stands at the forefront of educational and healthcare innovation, nurturing the next generation of leaders and professionals across multiple campuses. We offer a dynamic environment where over 10,500 students engage in diverse learning experiences that integrate...
-
Application Support Analyst
1 week ago
Augusta, Maine, United States OtterBase Full timeJob OverviewWe are seeking an Application Support Analyst with a minimum of 5 years of expertise in application support and technical assistance. The ideal candidate will have experience in managing application vendors, implementing applications, and navigating both technical and user workflows.Key Competencies:- Application support and implementation-...
-
Business Systems Analyst
1 week ago
Augusta, Maine, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled Business Systems Analyst to join our team at InsideHigherEd. As a key member of our IT department, you will be responsible for providing technical expertise and support to our customers, vendors, and other IT areas of support.Key ResponsibilitiesProvide end-user application support through monitoring support tickets...
-
Clinical IT Systems Analyst
1 week ago
Augusta, Maine, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled Clinical IT Systems Analyst to join our team at Augusta University. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our clinical systems and applications.Key ResponsibilitiesProvide Tier I and Tier II technology support for critical clinical systems...
-
Intermediate Applications Systems Analyst
1 week ago
Augusta, Maine, United States GDIT Full timeJob Overview: Position: Applications Systems Analyst – Intermediate – TS/SCI Clearance RequiredTransform technology into opportunity as an Applications Systems Analyst - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you will be at the forefront of innovation and play a meaningful...
-
Intermediate Applications Systems Analyst
2 weeks ago
Augusta, Maine, United States GDIT Full timeJob Overview: Position: Applications Systems Analyst – Intermediate – TS/SCI Clearance RequiredAt GDIT, we are dedicated to transforming technology into opportunities. As an Applications Systems Analyst - Intermediate, you will play a pivotal role in enhancing the systems that are crucial for our operations. Your contributions will be essential in...
-
Intermediate Applications Systems Analyst
1 week ago
Augusta, Maine, United States GDIT Full timeJob Overview: Position: Applications Systems Analyst – Intermediate – TS/SCI Clearance RequiredTransform technology into opportunity as an Applications Systems Analyst - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you will be at the forefront of innovation and play a meaningful...
-
Systems Support Specialist
3 days ago
Augusta, Maine, United States Volt Full timeJob SummaryVolt is seeking a highly skilled Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesTroubleshoot, repair, install, and upgrade desktop/laptop computer systems within our clients' corporate LAN/WAN...
-
Healthcare Administrative Coordinator
2 weeks ago
Augusta, Maine, United States Augusta Pain Consultants PC Full timePosition Overview: We are seeking a personable, dependable, and detail-oriented healthcare administrative coordinator to become a key member of our dynamic pain management team at Augusta Pain Consultants PC. This role is essential for ensuring the smooth operation of our clinic while enhancing the patient experience through your warm, professional, and...
-
Infrastructure Systems Analyst
2 weeks ago
Augusta, Maine, United States C T C Group Full timeOverview CTC Group is in search of a Systems Engineer to evaluate current functionalities and innovate new solutions that will seamlessly integrate with various products within the organization and across the agency framework. Operating in a dynamic and agile setting, systems engineers will document how functionalities operate, identify the use cases they...
-
Business Analyst 2
1 month ago
Augusta, Maine, United States RICEFW Technologies Inc Full timeSkill 1: Experience with user stories and test casesSkill 2: Experience working within State and Federal projectsSkill 3: Writing Test Plans and executing Test Cases We are hiring a Business Analyst to join our project team to assist in supporting the life cycle of the Child Care Management System (CCMS) project within DHHS. You will report directly to the...
-
Senior IT Systems Architect
2 weeks ago
Augusta, Maine, United States InsideHigherEd Full timeSenior IT Systems ArchitectJob ID: 275480Location: Augusta UniversityFull/Part Time: Full TimeRegular/Temporary: *About Us Augusta University stands as Georgia's premier institution for innovation in education and healthcare, dedicated to cultivating the next generation of innovators, leaders, and healthcare professionals across multiple campuses. With over...
-
Transportation Systems Coordinator
6 days ago
Augusta, Maine, United States Maine Department of Health and Human Services Full timeJob SummaryThe Maine Department of Health and Human Services is seeking a skilled professional to join our team as a Transportation Planning Analyst. This role will play a critical part in assisting with federal reporting requirements, developing work plans, and analyzing data to inform transportation decisions.Key ResponsibilitiesAssist with the development...
-
Physical IT Security Analyst
22 hours ago
Augusta, Maine, United States InsideHigherEd Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Security Analyst to join our team at InsideHigherEd. As a key member of our security team, you will be responsible for assisting the Physical Security Manager with the maintenance and operation of the Access Control and Physical Security Systems.Key ResponsibilitiesTroubleshoot and repair door...
-
Business Analyst
5 months ago
Augusta, Maine, United States Wipro Limited Full timeJob Description Our client is hiring a Business Analyst to join our project team. You will report directly to the project manager. Your main tasks will include performing detailed requirements analysis documenting processes and performing some user acceptance testing. To succeed in the role you should have a natural analytical way of thinking and be able to...
-
Senior Cybersecurity Analyst
2 weeks ago
Augusta, Maine, United States Zapata Technology Full timeReferral EligibleOverview:We are in search of a Senior Cybersecurity Analyst to support critical initiatives within our organization. This role requires a TS/SCI clearance and extensive experience in providing expert guidance and technical support for various cybersecurity operations. The ideal candidate will have a comprehensive background in managing...
-
Access Control Systems Specialist
1 week ago
Augusta, Maine, United States InsideHigherEd Full timePhysical IT Security AnalystJob SummaryAs a key member of the security team, you will assist in the management and functionality of the Access Control and Physical Security Systems. Your role will involve collaborating with the Physical Security Manager to ensure the effective operation of security measures that protect our institution.Key...
-
Business Process and Systems Integrator
6 days ago
Augusta, Maine, United States InsideHigherEd Full timeJob SummaryThis role serves as a facilitator and liaison between the ACERM Division, IT, and other departments that perform activities or produce data critical to the successful implementation of assurance functions throughout and across the Enterprise.This individual functions as a technical/business analyst who coordinates with management and key personnel...