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Clinical IT Systems Analyst

2 months ago

Augusta, Maine, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Clinical IT Systems Analyst to join our team at Augusta University. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our clinical systems and applications.

Key Responsibilities
  • Provide Tier I and Tier II technology support for critical clinical systems within the clinics of the DCG.
  • Collaborate with DCG Biomedical Engineering and biomedical vendors on the addition of clinical devices to the AU network or integration of clinical devices to IT-managed computing systems.
  • Provide on-site analysis, testing, validation, troubleshooting, and feedback to ensure the functionality of systems and devices.
  • Gain expertise in using workstation management tools such as PowerShell and Microsoft Installer (MSI) and implement the tools to enhance the support capabilities in the DCG.
  • Serve as a technical liaison between the DCG and AU-IT to facilitate a wide range of proposed actions or projects related to desktop engineering, database management, server administration, enterprise applications, or cybersecurity in and around the DCG.
Requirements
  • Bachelor's degree from an accredited college or university in a related IT field of study, along with three years of experience in a relevant field of work, including two years of experience in using a system in a relevant function area.
  • Associate's degree from an accredited college or university in a related IT field of study, along with six years of experience in a relevant field of work, including two years of experience in using a system in a relevant function area.
  • High School diploma, GED or equivalent from a State or Federal accrediting organization, along with nine years of experience in a relevant field of work.
Preferred Qualifications
  • Technical certifications and experience working with CompTIA Network +, BMET, CBET, Cisco CCNA.
  • Strong background in academic technologies including an enterprise learning management system, to include experience in using an information system in the fulfillment of their job responsibilities.
Knowledge, Skills, & Abilities
  • Proficient in Microsoft Office and other computer software/database.
  • Experience assisting users with troubleshooting information system applications.
  • In-depth knowledge of computer hardware, software, operating systems, and internet/network connectivity.
  • Experience directly performing business operations through using an automated information system or in a technology support role for these business operations.
Working Conditions

This position is responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees.