Educational Support Coordinator

2 weeks ago

Macon, Georgia, United States Blue Bird Full time

Learning Support Specialist

Job Category: Operations Requisition Number: LEARN001509

Job Overview

About Blue Bird Corporation

Established in 1927, Blue Bird (NASDAQ: BLBD) stands as a pioneer and innovator in the school bus industry. Our dedicated workforce is committed to designing, engineering, and manufacturing school buses that prioritize safety, reliability, and durability. With a fleet that transports 25 million children daily, we are the most trusted name in the sector. As a leader in low- and zero-emission school buses, we operate over 20,000 propane, natural gas, and electric buses, driving the transformation of student transportation through sustainable energy solutions.

Position Summary:

The Learning Support Specialist will collaborate with the Learning Development team to enhance existing training and certification initiatives. This role encompasses various responsibilities, including eLearning storyboard review, quality assurance testing, remote exam supervision, learner assistance, LMS management, and weekly training progress reporting to stakeholders. Additional duties involve creating promotional materials for programs, coordinating events with educational institutions, and managing all internal and external communications.

Key Responsibilities:

  • Assist in the rollout and execution of training programs at educational institutions.
  • Maintain eLearning template files to boost development efficiency.
  • Track and communicate all training requests.
  • Oversee all email communications for the Training Department.
  • Support all users of LMS platforms.
  • Conduct quality assurance testing on eLearning content and edit storyboards.
  • Prepare and distribute weekly training progress reports to stakeholders.
  • Compile materials and manage communications for training events.
  • Facilitate and organize in-person training sessions and events.
  • Design and issue certificates of completion for training programs.
  • Conduct remote training sessions via webinars.
  • Assist in annual Train the Trainer workshops for the External Training team.
  • Participate in internal and external training events.
  • Create and maintain an organized filing system for all eLearning training assets.
  • Order and manage training-related materials.

Required Skills and Qualifications:

  • Meticulous attention to detail with a commitment to accuracy and efficiency in training development support.
  • Excellent communication skills, both verbal and written, with the ability to convey procedures and ideas clearly.
  • Proactive technology learner with aspirations for growth in Learning and Development.
  • Self-motivated with the ability to identify and address efficiency gaps.
  • Proficient in MS Office applications (Excel, Word, PowerPoint).
  • Experience in LMS administration is preferred.
  • Strong organizational skills and technical communication abilities are preferred.
  • Basic web development knowledge (HTML, CSS, JavaScript) is preferred.
  • Familiarity with Adobe Creative Cloud applications (Photoshop, Illustrator, InDesign, Premiere) is preferred.

Education and Training:

A Bachelor's Degree in Education or Technical Communications from an accredited institution is preferred.

Work Environment:

The work environment is primarily office-based, with occasional extended periods of standing or sitting. Proper personal protective equipment (PPE) is required, along with frequent use of computers and telephones, and regular communication with colleagues.

Equal Opportunity Employer:

Blue Bird is committed to fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity and Affirmative Action employer, ensuring a work environment free from discrimination or harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, marital status, or any other status protected by law.

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