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Educational Support Coordinator

2 months ago

Macon, Georgia, United States Blue Bird Full time

Position Title: Learning Support Specialist

Job Category: Operations

Requisition Number: LEARN001509

Company Overview:

Blue Bird Corporation, a leader in the school bus manufacturing industry since 1927, is renowned for its commitment to safety, reliability, and innovation. With a focus on environmentally friendly transportation solutions, Blue Bird is at the forefront of low- and zero-emission school buses, operating over 20,000 alternative fuel vehicles. Our mission is to provide safe transportation for the 25 million children who rely on our buses daily.

Role Overview:

The Learning Support Specialist will collaborate with the Learning Development team to enhance existing training and certification initiatives. This position encompasses a variety of responsibilities, including eLearning storyboard review, quality assurance testing, remote exam supervision, learner assistance, management of the Learning Management System (LMS), and weekly updates on training metrics for stakeholders. Additional duties involve creating promotional materials for programs, coordinating events with educational partners, and managing all internal and external communications.

Key Responsibilities:

  • Facilitate the rollout and execution of training programs at educational institutions.
  • Maintain eLearning template files to optimize development processes.
  • Track and communicate all training requests efficiently.
  • Oversee all email correspondence for the Training Department.
  • Support users of the LMS portals.
  • Conduct quality assurance testing on eLearning content and edit storyboards as necessary.
  • Prepare and distribute weekly training progress reports to stakeholders.
  • Assist in compiling materials and communication for training events.
  • Organize and deliver in-person training sessions and events.
  • Design and issue certificates of completion for training programs.
  • Conduct remote training sessions via webinars.
  • Support annual Train the Trainer workshops for the External Training team.
  • Participate in internal and external training events.
  • Create and maintain an organized filing system for all eLearning training assets.
  • Manage the ordering and organization of training-related materials.

Qualifications:

Ideal candidates will possess a keen attention to detail and a commitment to ensuring the accuracy and efficiency of training development support systems. Strong communication skills, both verbal and written, are essential. A proactive approach to identifying and addressing efficiency gaps is preferred. Proficiency in MS Office applications (Excel, Word, PowerPoint) is required, with experience in LMS administration and basic web development skills (HTML, CSS, JavaScript) being advantageous. Familiarity with Adobe Creative Cloud tools (Photoshop, Illustrator, InDesign, Premiere) is also preferred.

Education:

A Bachelor's Degree in Education or Technical Communications from an accredited institution is preferred.

Work Environment:

This position is based in an office environment, requiring occasional extended periods of standing or sitting. Employees will frequently use computers and telephones and engage in communication with colleagues throughout the day.

Equal Opportunity Employer:

Blue Bird Corporation is proud to be an Equal Opportunity and Affirmative Action employer. We are committed to fostering a work environment free from discrimination and harassment, basing employment decisions on business needs, job requirements, and individual qualifications.