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Logistics Sales Manager

2 months ago

Duluth Georgia, United States Samsung SDS America Full time
About the Role

Samsung SDS America is seeking a highly skilled and experienced Logistics Sales Manager to join our team. As a key member of our sales team, you will be responsible for planning and executing direct sales activities to attain new customers in domestic and international freight forwarding.

Key Responsibilities
  • Maintaining Customer Relationships
    • Cultivate and nurture strong, long-term relationships with existing key accounts
    • Serve as the main point of contact for key clients, addressing their needs, concerns, and requests promptly and effectively
  • Understanding Customer Needs
    • Conduct regular assessments to understand the evolving needs and goals of key customers
    • Collaborate with internal teams to ensure that products or services align with the client's requirements
  • Customer Support and Issue Resolution
    • Provide excellent customer support, troubleshoot issues, and ensure timely resolution of problems to maintain customer satisfaction
    • Work closely with cross-functional teams to address customer concerns and improve overall service quality
  • Identifying Business Opportunities
    • Actively seek new business opportunities within existing key accounts, exploring avenues for upselling or cross-selling
    • Promote all company products and services for imports and exports to increase sales
    • Analyze market trends and competitor activities to identify potential areas for business expansion
  • Strategic Account Planning
    • Develop and implement strategic account plans to maximize customer retention and growth
    • Collaborate with internal stakeholders to align business strategies with the goals of key accounts
  • Negotiation and Contract Renewals
    • Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements
    • Facilitate the renewal of contracts and agreements, aiming for long-term partnerships
  • Market Analysis and Research
    • Stay informed about industry trends, market conditions, and customer behavior
    • Conduct market research to identify new opportunities and stay ahead of competitors
  • Communication and Reporting
    • Keep clients informed about relevant updates, new offerings, and industry insights
    • Prepare and present regular reports to management on key account performance and opportunities
  • Team Collaboration
    • Collaborate with internal teams, including sales, marketing, pricing and legal, to align strategies and deliver comprehensive solutions to clients
  • Meeting Sales Targets
    • Set and achieve sales targets for both revenue growth and customer satisfaction
    • Monitor and report on progress toward sales goals, making adjustments to strategies as needed
Requirements
  • Bachelor's degree or higher required in a business-related field
  • 7+ years of experience in international freight forwarding, warehouse operations with supply chain knowledge and/or relevant logistics sales experience required
  • Possess a thorough understanding of the domestic and international transportation industry (trucking, rail, air and ocean modes)
  • Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
  • Excellent presentation, communication, and organizational skills
  • Excellent problem-solving skills
  • Team Player
  • Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
  • Experience working with Japanese companies preferred
  • Domestic travel up to 30%
About Samsung SDS America

Samsung SDS America offers a comprehensive suite of programs to support our employees, including top-notch medical, dental, vision and prescription coverage, wellness program, parental leave, 401K match and savings plan, flexible spending accounts, life insurance, paid Holidays, paid Time off, and additional benefits.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.