Housing Intake and Support Specialist

2 weeks ago

Santa Rosa, California, United States River Rock Casino Full time
Position: Housing Intake and Support Specialist

STATUS: Full-time, Permanent

FLSA: Exempt

REPORTS TO: Housing Administrator / Director

SUPERVISES: N/A

WORKING HOURS:

The Housing Intake and Support Specialist is an exempt role responsible for conducting central intake screenings and assessments, providing benefits assistance, and offering resource and referral services to individuals seeking housing solutions. This position typically operates during standard business hours but may necessitate early morning, evening, or weekend work. Additionally, after-hours standby services may be required, particularly during peak seasons.

SUMMARY:

The Housing Intake and Support Specialist oversees all intake and assessment procedures for housing services, ensuring effective benefits navigation and advocacy for clients. Responsibilities include managing admissions and referrals from various sources, including corrections departments and health services. The specialist utilizes established assessment criteria to assist individuals with their housing needs, which encompasses initial referrals, benefits establishment, healthcare access, and coordination with referral sources. This role also involves rapid rehousing services, emergency stabilization, and the development of a landlord network.

Screening and Referral Responsibilities:
  1. Manage the application process for housing programs and services.
  2. Apply assessment criteria to determine service eligibility.
  3. Collaborate with partner organizations to respond to referrals.
  4. Ensure pre-admission criteria are satisfied before service provision.
  5. Assist clients with benefit enrollment and access to necessary services.
  6. Conduct intake screenings and interviews with applicants.
  7. Maintain waiting lists and conduct annual updates for applicants.
  8. Coordinate with relevant staff on potential intakes.
  9. Refer clients to alternative service providers when necessary.
  10. Provide rapid rehousing services, including emergency stabilization and landlord network management.
Administrative Responsibilities:
  1. Register clients in the electronic database and maintain accurate records.
  2. Collaborate with grant managers on funding and claims processing.
  3. Compile necessary reports, including grant and departmental reports.
  4. Gather statistical data for reporting purposes.
  5. Secure authorization for payments related to services.
  6. Establish and maintain a list of quality service providers.
  7. Ensure timely assignment of work orders to contractors.
  8. Assist with tenant management for housing units.
  9. Conduct pre-occupancy inspections to ensure housing standards.
  10. Organize educational presentations for clients and staff.
  11. Facilitate training sessions for staff and stakeholders.
General Requirements:
  1. Support the Director and Administrator as needed.
  2. Participate actively in team meetings and consultations.
  3. Communicate effectively and resolve routine issues related to client services.
  4. Build and maintain positive relationships with clients and colleagues.
  5. Address client concerns and refer unresolved issues to management.
  6. Maintain confidentiality and discretion in all matters.
  7. Document daily activities and incidents as required.
  8. Utilize technology for data management and reporting.
  9. Stay updated on required competencies and participate in training.
  10. May involve travel and meeting facilitation as needed.
  11. Integrate cultural values into the service environment.
  12. Perform other related duties as assigned.
SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but requires oversight and guidance for service providers.

QUALIFICATIONS:

To succeed in this role, candidates must meet the following qualifications:
  1. Bachelor's Degree in Social Work, Sociology, Criminal Justice, Human Services, or a related field.
  2. Experience in screening, intake, social work, case management, or care coordination is preferred.
  3. Minimum of one year of relevant experience in a similar role.
  4. Commitment to honesty, accountability, and social justice.
  5. Strong interpersonal skills and ability to work with diverse populations.
  6. Excellent crisis management and communication abilities.
  7. Willingness to learn and adapt to new skills.
  8. Ability to maintain confidentiality regarding sensitive information.
  9. Knowledge of and experience with Native American communities and cultural practices.
EDUCATION:
  1. Bachelor's Degree in a relevant field or equivalent work experience.
LANGUAGE SKILLS:
  1. Proficiency in reading, writing, and speaking English; knowledge of Pomo is a plus.
  2. Strong oral and written communication skills are essential.
  3. Ability to produce clear and accurate reports and correspondence.
  4. Professional public speaking skills are required.
MATHEMATICAL SKILLS:
  1. Basic math skills are necessary.
REASONING ABILITY:
  1. Ability to analyze problems and draw valid conclusions.
  2. Capability to interpret a variety of instructions in different formats.
  3. Timely processing of detailed requests for information.
  4. Application of policies and procedures to practical situations.
LICENSES, CERTIFICATES, REGISTRATIONS:
  1. Valid California Driver's License with a clean driving record.
PHYSICAL DEMANDS:
  1. Ability to sit or stand for extended periods.
  2. Capability to lift and carry up to twenty-five (25) pounds.
  3. Ability to respond to visual and auditory cues.
WORK ENVIRONMENT:

The work environment is dynamic and requires flexibility and adaptability. Candidates must be able to manage multiple priorities and respond calmly to client inquiries.

A PRE-EMPLOYMENT DRUG TEST, FINGERPRINT, AND BACKGROUND CHECK IS REQUIRED

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