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Manager of Intake and Stabilization Services

2 months ago

Santa Rosa, California, United States Community Action Partnership of Sonoma County Full time
Job Overview

Position Title: Intake and Stabilization Manager

Employment Status: Exempt Salary Range: $64,480

Department: Financial Stability Location: Main Office

Reporting To: Director of Community Services Work Schedule: Full-Time


ORGANIZATION BACKGROUND: Community Action Partnership of Sonoma County is dedicated to collaborating with low-income families and individuals to foster economic and social stability, build community, and advocate for social and economic justice. The organization runs a diverse array of programs aimed at supporting low-income residents of Sonoma County.
EQUAL OPPORTUNITY EMPLOYER: Community Action Partnership of Sonoma County is committed to being an Equal Opportunity/Affirmative Action Employer. This commitment includes identifying areas of workforce under-representation, broadening the recruitment base to find qualified candidates from protected classes, and equipping them with the necessary skills for success in their roles.

Our dedication to inclusiveness and diversity is not only a response to various state and federal regulations but also a core value that enables our community members to thrive and reach their full potential.


POSITION SUMMARY:

The Intake and Stabilization Manager, under the guidance of the Director of Community Services, will lead the management of disaster response initiatives and financial coaching programs along with their respective teams. Responsibilities will encompass ensuring program compliance, enhancing policies and procedures, securing program sustainability through fundraising efforts, identifying funding opportunities, grant writing, and outreach strategies. This role will supervise staff in their daily operations and ensure that departmental objectives are achieved while adhering to approved budgets and contributing to the agency's mission and goals. The position holds authority over departmental personnel decisions and requires extensive knowledge of departmental processes.


KEY RESPONSIBILITIES:

Responsibilities include, but are not limited to:

  • Achieving strategic goals by overseeing program activities.
  • Setting job expectations through planning, monitoring, evaluating job performance, and reviewing contributions.
  • Ensuring adequate staffing levels and managing recruitment, interviewing, and selection processes in collaboration with the HR department.
  • Meeting financial targets by preparing an annual budget in coordination with the Fiscal department and overseeing program expenditures.
  • Ensuring program objectives are met by supervising service delivery and data quality.
  • Maintaining compliance with program objectives and funder reporting requirements.
  • Planning and reviewing compensation actions while enforcing policies and procedures.
  • Overseeing the completion and maintenance of required reporting and data collection, including managing spreadsheets, procedure manuals, and policies in collaboration with content specialists.
  • Contributing to program sustainability through funding acquisition and grant writing.
  • Assisting the supervising Director with program and agency budget planning.
  • Analyzing program data for continuous improvement and assisting with overall agency data requirements.
  • Maintaining documentation of staff performance reviews, disciplinary actions, and regular team communications.
  • Coordinating special community events to promote the program and agency.
  • Performing other duties as assigned.

REQUIRED SKILLS AND QUALIFICATIONS:
  • Exceptional communication skills.
  • Strong customer service orientation.
  • Excellent organizational and logistical skills.
  • High ethical standards.
  • Ability to work independently with minimal supervision.
  • Creative problem-solving abilities.
  • Detail-oriented and self-motivated.
  • Capacity to work effectively within a collaborative team environment.
  • Commitment to social justice and community organizing principles.
ADDITIONAL REQUIREMENTS:
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and internet applications.
  • Familiarity with Google Workspace (Google Docs, Google Drive).
EDUCATION AND EXPERIENCE:
  • Bachelor's degree or equivalent experience required.
  • Preferred experience in non-profit or government sectors.
  • Minimum of 3 years in disaster response and/or financial coaching.
  • At least 2 years of management experience.
  • Strong organizational, time management, interpersonal, and communication skills.
  • Proficient written and verbal communication abilities.
  • Awareness and sensitivity to culturally diverse groups and individuals from low-income backgrounds.
PREFERRED EDUCATION AND EXPERIENCE:

Same as above.


WORK ENVIRONMENT:

This position operates in a professional office setting. The noise level is typically moderate.


PHYSICAL DEMANDS:

While performing the duties of this role, the employee is frequently required to sit, use a computer keyboard and mouse, and communicate verbally. Occasionally, the employee may need to stand, walk, bend, or lift/move items up to 10 pounds. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


OTHER DUTIES:

This job description is not intended to be an exhaustive list of all responsibilities, duties, or activities required of the employee. Responsibilities may change at any time with or without notice.