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Manager of Intake and Stabilization Services

2 months ago

Santa Rosa, California, United States Community Action Partnership of Sonoma County Full time
Job Overview

Position Title: Intake and Stabilization Manager

Employment Status: Exempt Salary Range: $64,480

Department: Financial Stability Location: Main Office

Reports To: Director of Community Services Work Schedule: Full-Time


Organizational Background: Community Action Partnership of Sonoma County is dedicated to collaborating with low-income families and individuals to foster economic and social stability, enhance community connections, and advocate for social and economic equity. The organization runs a diverse array of programs aimed at supporting low-income residents in Sonoma County.
Diversity and Inclusion Commitment: Community Action Partnership of Sonoma County is an Equal Opportunity/Affirmative Action Employer. We actively seek to identify and recruit qualified candidates from underrepresented groups, enhancing our workforce diversity and fostering an inclusive environment where all community members can thrive.
Position Summary:

The Intake and Stabilization Manager, under the guidance of the Director of Community Services, will lead the management of disaster response initiatives and financial coaching services, along with their respective teams. Responsibilities will encompass ensuring program compliance, enhancing policies and procedures, sustaining program viability through fundraising efforts, identifying funding opportunities, and developing outreach strategies. This role includes direct oversight of staff performance and ensuring departmental objectives align with the agency's mission and goals.


Key Responsibilities:
  • Achieve strategic goals by supervising program operations.
  • Set clear job expectations through planning, monitoring, and evaluating performance.
  • Ensure adequate staffing levels by managing recruitment and selection processes in collaboration with HR.
  • Meet financial targets by preparing annual budgets and overseeing expenditures.
  • Ensure program objectives are met by monitoring service delivery and data integrity.
  • Guarantee compliance with program goals and funder reporting standards.
  • Oversee compensation planning and enforce organizational policies.
  • Maintain accurate reporting and data collection, coordinating with content specialists.
  • Contribute to program sustainability through grant writing and funding acquisition.
  • Assist the supervising Director with budget planning for programs and the agency.
  • Analyze program data for continuous improvement and assist with agency-wide data requirements.
  • Manage documentation of staff performance reviews and team communications.
  • Coordinate special community events to promote the program and agency.
  • Perform additional duties as assigned.

Required Skills and Qualifications:
  • Exceptional communication abilities.
  • Strong customer service orientation.
  • Excellent organizational skills.
  • Commitment to ethical practices.
  • Ability to work independently with minimal supervision.
  • Creative problem-solving skills.
  • Detail-oriented and self-motivated.
  • Capacity to thrive in a collaborative team environment.
  • Dedication to social justice and community engagement principles.
Technical Proficiencies:
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and internet applications.
  • Familiarity with Google Workspace tools.
Educational Background and Experience:
  • Bachelor's degree or equivalent experience required.
  • Preferred experience in non-profit or governmental organizations.
  • Minimum of 3 years in disaster response or financial coaching roles.
  • At least 2 years of management experience.
  • Strong interpersonal and communication skills.
  • Knowledge of and sensitivity to diverse cultural backgrounds and low-income communities.
Work Environment:

This position operates within a professional office setting, characterized by a moderate noise level.


Physical Requirements:

While performing the duties of this role, the employee is frequently required to sit, use a computer, and communicate verbally. Occasional requirements include standing, walking, and lifting up to 10 pounds. Vision abilities required include close vision and the ability to adjust focus.


Additional Information:

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties that may be assigned.