Guest Services Coordinator

2 weeks ago


Palm Springs, California, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes the recruitment, training, supervision, and scheduling of front desk agents, guest service aides, concierge staff, and PBX operators.
  • Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as necessary.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including less frequent operations.
  • Review and address AM and PM discrepancy reports with precision.
  • Maintain communication with Housekeeping and Engineering teams regarding guest room status, requests, and maintenance needs, ensuring efficient processing of guest inquiries.
  • Welcome and interact with guests in a friendly manner, efficiently handling check-ins and check-outs, responding to inquiries, and assisting with various guest needs.
Compensation: $21/hr

Work Environment

Experience the charm of the newly renovated Renaissance Palm Springs Hotel, surrounded by picturesque palm trees and the stunning San Jacinto Mountains, embodying the essence of desert hospitality.

Candidate Profile

Desired Qualifications
  • Ability to manage high-pressure situations and effectively address guest concerns.
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, thriving in a team-oriented environment dedicated to delivering exceptional guest experiences.


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