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Guest Services Coordinator

2 months ago

Palm Springs, California, United States The Kimpton Hotel & Restaurant Group, LLC Full time
About Us

The Kimpton Hotel & Restaurant Group, LLC is a company that values human connections and believes in making people's lives better.

Our Mission

We strive to provide exceptional guest experiences by fostering a culture of empathy, understanding, and personalized service.

Job Summary

We are seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing top-notch service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Assist guests with check-in, check-out, and room assignments.
  • Answer guest inquiries and resolve issues in a courteous and efficient manner.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Availability to work a variety of shifts, including weekends and holidays.