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Seasonal Guest Services Representative

2 months ago

Palm Springs, California, United States Travel + Leisure Full time


Guest Services Associate

At Travel + Leisure Co., we are committed to crafting memorable vacation experiences for our guests worldwide. As a Guest Services Associate, you will play a crucial role in welcoming visitors, delivering outstanding service, and ensuring their stay is remarkable. Your duties encompass guiding guests through the check-in and check-out processes, managing financial transactions, confirming bookings, and promptly addressing guest inquiries and concerns.

Key Responsibilities:
  • Greet guests with genuine warmth and hospitality
  • Assist guests during the check-in process and provide insights about the resort and nearby attractions
  • Accurately manage cash and credit card transactions
  • Verify reservations and provide room rate information
  • Address guest inquiries and resolve issues in a timely manner
Required Skills:
  • Professional demeanor and a positive outlook
  • Excellent communication abilities
  • Strong problem-solving skills
  • Basic mathematical and cash handling proficiency
  • Capability to thrive in a fast-paced setting
  • Attention to detail and strong organizational skills
  • Fundamental computer and office skills
Rewards:
  • Comprehensive health and welfare benefits
  • 401k plan with employer matching
  • Opportunities for personal and professional development
Experience the joy of creating vacation memories with Travel + Leisure Co. We foster an inclusive and supportive work environment where excellence is recognized and celebrated.