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Guest Services Manager

2 months ago

Palm Springs, California, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, and scheduling front desk agents, guest service aides, concierge staff, and PBX operators.
  • Possess a thorough understanding of the roles and responsibilities of Front Office staff and be prepared to perform their duties as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions.
  • Review and address discrepancies in AM and PM reports with precision.
  • Coordinate with Housekeeping and Engineering teams regarding guest room needs, requests, and maintenance issues, ensuring efficient processing of guest inquiries.
  • Welcome and interact with guests in a friendly manner, ensuring a professional check-in and check-out experience while addressing their questions and needs.
Compensation: $21/hr

Candidate Profile

Desired Attributes
  • Ability to maintain composure while managing high-pressure situations and addressing guest concerns.
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A team player who is dedicated to creating exceptional experiences for guests.