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Guest Services Representative

2 months ago

Palm Springs, California, United States Trixie Motel Full time
Job Overview

Salary: $18-20

We are looking for a welcoming, detail-oriented, and customer-focused Guest Services Representative to enhance our operations at Trixie Motel. As the initial point of contact for our visitors, the Guest Services Representative is vital in delivering a remarkable experience from the moment guests arrive. This role encompasses managing check-ins and check-outs, addressing guest inquiries, overseeing communications, and offering comprehensive support and information to our visitors.

Key Responsibilities
  • Guest Check-In/Check-Out:
    • Accurately facilitate guest check-ins and check-outs, ensuring adherence to all procedures, including managing bookings, issuing room keys, and informing guests about motel amenities and policies.
    • Process credit card transactions with precision while overseeing the front desk cash drawer.
  • Customer Service:
    • Deliver outstanding customer service to all visitors, promptly addressing and resolving inquiries and concerns.
    • Provide assistance and information regarding local attractions, dining options, entertainment, and directions to enrich the guest experience.
  • Communication:
    • Oversee motel communication channels, including responding to phone calls and emails, taking messages, and ensuring timely attention to guest requests or inquiries.
    • Effectively communicate with other staff members to ensure guest needs are met and motel operations run seamlessly.
  • Reservations:
    • Support the booking process, modify existing reservations, and provide information about room availability and pricing.
  • Administrative Duties:
    • Maintain accurate and current records of guest accounts and transactions.
    • Perform daily administrative tasks such as filing, data entry, and managing guest correspondence.
    • Ensure the front desk area is consistently clean, organized, and well-maintained.
Qualifications
  • High school diploma or equivalent; additional certification in hospitality is advantageous.
  • Prior experience in a customer service or hospitality role, ideally in a motel or similar environment.
  • Exceptional communication and interpersonal skills, with the ability to engage positively with guests and team members.
  • Proficiency in using motel management software and general computer skills.
  • Strong organizational abilities and the capacity to multitask and perform under pressure in a dynamic setting.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
Work Hours & Benefits
  • This position may require flexible working hours, including evenings, weekends, and holidays.
  • Competitive salary and benefits package, including discounts on motel stays and dining.
  • Opportunities for professional growth and advancement within the motel.
Application Process

Interested candidates are encouraged to submit a resume and a cover letter detailing their customer service experience and suitability for the Trixie Motel team. Please include any relevant certifications or training in the hospitality sector.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We value diversity and are committed to fostering an inclusive environment for all employees.