Guest Services Representative

1 week ago

Palm Springs, California, United States Trixie Motel Full time
Job Overview

Salary: $18-20
We are looking for a personable, detail-oriented, and customer-focused Front Desk Agent to provide outstanding service at Trixie Motel. As the initial point of contact for our visitors, the Front Desk Agent is essential in delivering a remarkable guest experience from the moment they arrive. This role involves managing check-ins, check-outs, guest inquiries, handling communications, and offering general assistance and information to our patrons.

Key Responsibilities

  • Guest Check-In/Check-Out:
    • Efficiently manage guest arrivals and departures, ensuring adherence to all procedures, including handling reservations, issuing room keys, and informing guests about motel amenities and policies.
    • Accurately process credit card transactions while overseeing the front desk cash register.
  • Customer Service:
    • Deliver exceptional customer service to all visitors, promptly addressing and resolving inquiries and concerns.
    • Provide assistance and insights regarding local attractions, dining options, entertainment, and directions to enhance the guest experience.
  • Communication:
    • Oversee motel communication channels, including responding to phone calls and emails, taking messages, and ensuring that guest requests or inquiries are handled swiftly.
    • Effectively communicate with other staff members to ensure guest needs are met and motel operations run seamlessly.
  • Reservations:
    • Assist with making reservations, modifying existing bookings, and providing information about room availability and pricing.
  • Administrative Duties:
    • Maintain accurate and current records of guest accounts and transactions.
    • Perform daily administrative tasks such as filing, data entry, and managing guest correspondence.
    • Ensure the front desk area is consistently clean, organized, and well-maintained.

Qualifications

  • High school diploma or equivalent; additional certification in hospitality is advantageous.
  • Prior experience in a customer service or hospitality role, ideally in a motel or similar setting.
  • Excellent communication and interpersonal skills, with the ability to engage positively with guests and team members.
  • Proficiency in using motel management software and general computer skills.
  • Strong organizational abilities and the capacity to multitask and perform under pressure in a fast-paced environment.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Work Hours & Benefits

  • This position may require flexible working hours, including evenings, weekends, and holidays.
  • Competitive salary and benefits package, including discounts on motel stays and dining.
  • Opportunities for professional growth and advancement within the motel.

How to Apply

Interested candidates are encouraged to submit a resume and a cover letter that highlights their customer service experience and suitability for the role. Please include any relevant certifications or training in the hospitality sector.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We value diversity and are committed to fostering an inclusive environment for all employees.

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