Guest Services Manager
1 week ago
Key Responsibilities
- Oversee staffing requirements for front office personnel, which includes recruiting, onboarding, mentoring, and scheduling front desk staff, guest service representatives, bell staff, concierge, and telephone operators.
- Possess a thorough understanding of the roles and responsibilities of Front Office team members and be prepared to perform any of these tasks as needed.
- Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions, including those that are less frequent.
- Review and verify AM and PM discrepancy reports with precision.
- Coordinate with Housekeeping and Engineering teams regarding guest room statuses, requests, and maintenance needs, ensuring timely processing of guest inquiries.
- Welcome and engage with guests in a friendly manner, efficiently checking them in and out, addressing their questions, and assisting with their needs.
Work Environment
Experience the charm of a beautifully renovated hotel set amidst picturesque palm trees and the stunning San Jacinto Mountains, embodying the spirit of desert living.
Candidate Profile
Desired Attributes
- Ability to handle high-pressure situations and manage dissatisfied guests with composure.
- Strong work ethic and self-motivation.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A team player who is dedicated to creating exceptional experiences for guests.
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