Office Administrator
3 weeks ago
**Key Responsibilities**
In this role, you will be responsible for:
- Managing large amounts of incoming calls
- Identifying and assessing customers' needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Providing accurate, valid, and complete data entry to our CRM software
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts, and filing documents
Required Skills and Qualifications
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
About Spring-Green Lawn Care
For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. We take our community and environmental responsibilities seriously and strive to provide tailored lawn, pest, and tree service recommendations that meet the specific needs of our customers.
Estimated Salary Range
$15.00 - $20.00 per hour
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