Sales Engineering Executive
2 weeks ago
Swooped is a pioneering Conversational AI SaaS organization dedicated to delivering innovative solutions tailored for the financial services sector. Currently, we cater to nearly 100 financial institutions.
Our company stands out as one of the most rapidly expanding AI and financial technology firms, having achieved remarkable growth in the past year and recognized among the top 100 fastest-growing fintech companies in Silicon Valley.
Our mission is to enable every financial institution to operate efficiently and assist their clients in attaining financial wellness.Our core technology is developed entirely in-house, featuring several advancements in Natural Language Understanding.
Our parser utilizes zero-shot learning, facilitating the launch of industry-specific Intelligent Virtual Assistants (IVAs) with over 90% accuracy from day one.
With a workforce of over 160 employees across various locations in India and the US.Position Overview:
We invite you to join Swooped as a Sales Engineering Executive, where you will be instrumental in driving the success of our state-of-the-art AI solutions.
In this role, you will lead technical interactions with clients, working collaboratively to ensure smooth integration and adoption of our AI products.
Key Responsibilities:
• Cultivate and sustain robust relationships with key clients, comprehending their distinct needs and challenges.
• Collaborate with sales, product, and engineering teams to gain a thorough understanding of client requirements.
• Oversee the effective implementation and integration of AI solutions within client environments.
• Partner with technical teams to address and resolve any technical issues encountered by clients.
• Serve as a liaison between clients and the product team, offering valuable insights on product enhancements based on client experiences.
• Stay informed about industry trends, emerging technologies, and the competitive landscape to provide strategic technical guidance.• Act as a subject matter expert in AI and machine learning, both internally and externally.
• Work closely with the Customer Success team to drive initiatives that ensure clients derive maximum value from our AI products.
• Develop and implement strategies to assess and enhance client satisfaction and retention.
• Leverage experience from a rapidly growing organization to excel in dynamic environments and promote scalability.
• Collaborate with sales, marketing, and support teams to align customer engineering efforts with overarching business objectives.
• Work with product management to prioritize features and enhancements based on client needs.
Qualifications:
• Bachelor's or Master's degree in a technical discipline (Computer Science, Engineering).
• Proven experience in a customer-facing technical leadership position, ideally in AI or related technologies.
• Strong grasp of AI and machine learning concepts, with the capability to convey complex technical ideas to non-technical stakeholders.
• Experience in the fintech or banking sector is advantageous.
• Demonstrated success in technical customer engagement and collaboration.
• Background in a fast-growing organization.
• Exceptional communication and interpersonal skills.
• Ability to thrive in a fast-paced startup environment.
Compensation:
Compensation is anticipated to be between $170,000 - $210,000. Exact compensation may vary based on skills and location.
What We Offer:
• Remote First Policy
• Medical/Dental/Vision Insurance
• PTO & Holidays
• Life Insurance
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