Patient Care Coordinator

5 days ago


GondrecourtleChâteau, Grand Est, United States CVS Health Full time

Job Summary

CVS Health is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in providing exceptional customer service to patients, physicians, and caregivers. Your primary responsibility will be to ensure a seamless onboarding experience for new infusion patients to CVS Specialty and Coram.

Key Responsibilities

  • Interact with patients, physicians, and caregivers to answer questions, solve problems, and provide education
  • Maintain a working knowledge of insurance, healthcare, and processing of new referrals
  • Provide customer education and routine assessment and problem identification
  • Work independently and self-directed to meet performance expectations

Requirements

  • Minimum two years of experience in customer service and/or healthcare environment
  • Minimum two years of healthcare insurance coverage/benefit experience
  • Minimum one year of experience working in Microsoft Office, specifically Excel, Outlook, and Word

Preferred Qualifications

  • Preferred experience working with healthcare insurance and medical terminology
  • Preferred Certified Pharmacy Technician

Education

Verifiable High School diploma or GED is required

Benefits

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also offer paid time off, paid holidays, and a fully-paid term life insurance plan.



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