Patient Registration Coordinator

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Summit Orthopedics Full time

Position Overview:
At Summit Orthopedics, we value the essential role each member plays in enhancing the experience of our patients and supporting one another daily.

Work Environment:
Become part of a patient-centric culture that embodies our core values: Compassion, Integrity, Excellence, Collaboration, Stewardship, and Innovation. Here, staff members are respected and find a profound sense of purpose in their contributions, fostering a familial atmosphere characterized by mutual respect and enjoyment.

Role Responsibilities:
The Patient Registration Coordinator is the first point of contact for all clinic and Orthopedic Urgent Care patients. This role encompasses greeting patients, registering them, verifying their medical and demographic details, scheduling follow-up appointments, and informing the clinical team of patient arrivals.

This position also involves providing general support and assistance to patients and teams, as well as performing various administrative tasks required by our Revenue Cycle teams. This is a direct patient-facing role that demands excellence in customer service and quality support.

Key Duties Include:
1. Efficiently and accurately manage all aspects of Registration and Scheduling Standards, including:
- Registering and scheduling patients by collecting necessary medical and demographic information.
- Collecting, applying, and reconciling co-pays and payments.
- Obtaining and accurately entering insurance information.
- Following all insurance and scheduling protocols to ensure compliant billing.
- Coordinating interpreters and Qualified Rehabilitation Consultants (QRCs) as needed.

2. Prepare patient charts for the following day and manage the distribution of couriered mail, postal mail, and faxes.
3. Communicate with teams and providers as necessary to ensure a seamless and positive patient experience.
4. Manage and coordinate the collection of patient pick-up items, including records and medical imaging CDs, while ensuring proper authorization and documentation.

5. Assist with rescheduling patients when provider schedules change.
6. Ensure the patient lobby is accessible, neat, and orderly.
7. Perform various administrative duties and other assigned tasks as needed.

Customer Service Commitment:
Deliver exceptional customer service to all patients, teams, providers, and staff by being attentive, respectful, and helpful.

Summit Orthopedics is dedicated to providing comprehensive orthopedic care across the Twin Cities, Greater Minnesota, and Western Wisconsin, including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites.

Our expert team comprises physicians, surgeons, physician assistants, certified athletic trainers, and therapists, all working together as part of our 1100+ employees to deliver quality care that supports a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations.



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