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Patient Care Coordination Representative
2 months ago
Role Summary: As a vital member of our healthcare team, you will play a key role in ensuring a seamless experience for our patients. Your responsibilities will encompass a variety of tasks aimed at enhancing patient satisfaction and operational efficiency.
Key Responsibilities:- Front Desk Operations: Greet and assist patients and visitors, ensuring a welcoming environment.
- Patient Registration: Accurately check in patients and manage the registration process with efficiency and professionalism.
- Payment Collection: Identify and collect co-pays and other necessary fees while ensuring compliance with privacy regulations.
- Information Dissemination: Provide patients with essential forms and direct them to appropriate care areas.
- Communication: Handle incoming calls, address inquiries, and relay messages as needed.
- Appointment Scheduling: Maintain knowledge of scheduling protocols and assist in booking appointments in a timely manner.
- Referral Management: Facilitate internal and external referrals, ensuring patients receive the necessary guidance and support.
Foster a respectful and safe atmosphere where patient concerns can be addressed effectively.
Qualifications:Essential Qualifications:
- Completion of relevant education or training in business or healthcare administration.
- Experience in a healthcare setting with a focus on patient interaction.
- Proficiency in electronic medical record systems.
- Strong communication skills, both verbal and written.
- Demonstrated ability to manage multiple tasks and prioritize effectively.
Preferred Qualifications:
- Experience in insurance verification and patient relations.
- Ability to work with diverse populations and understand their unique needs.
The University of Minnesota is dedicated to promoting health and wellness within our community. We are committed to providing comprehensive healthcare services and fostering an inclusive environment for all.
Benefits:We offer a competitive benefits package that includes:
- Generous paid time off and holidays.
- Access to professional development opportunities.
- Comprehensive health and wellness plans.
- Retirement savings options with employer contributions.
Join us in making a difference in the lives of our patients and the community.
