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Patient Access Coordinator
2 months ago
We are seeking a highly skilled and compassionate Patient Access Coordinator to join our team at Gillette Children's. As a key member of our site-based team, you will play a vital role in ensuring that patients and families receive exceptional care and support.
Key Responsibilities- Patient Check-In: Serve as the primary point of contact for patients and families, obtaining and verifying demographic and financial information, and obtaining required signatures on consent and intake forms.
- Appointment Scheduling: Schedule appointments across all medical specialties and integrative care services in a timely and efficient manner, ensuring alignment with the patient's unique needs and care plan.
- Patient Experience: Connect patients and families with on-site amenities and assist with clinic navigation to provide an optimal patient experience.
- Patient Engagement: Promote and enroll patients and their caregivers in our appointment reminder system and MyGillette patient portal to increase engagement and communication.
- Education: High School Diploma or equivalent required; advanced education preferred.
- Experience: 1 year of experience in customer service, administrative, or healthcare setting required.
- Advanced Education: Associate or Bachelor's degree in a related field.
- Knowledge and Skills: Strong computer aptitude, including Microsoft Office; knowledge of medical terminology, commercial insurance carriers, and standard insurance forms; excellent customer service, organizational, and communication skills.
Gillette Children's is a global leader in the care and treatment of children with complex medical conditions. We are committed to creating an inclusive and equitable environment where all patients, families, and staff are valued and respected. Our team is dedicated to providing exceptional care and support to our patients and families, and we are seeking like-minded individuals to join our team.
