Sales and Service Manager
2 weeks ago
Job Overview
The role of the Store Manager is to deliver effective leadership on a daily basis to the store and its team members. This position plays a crucial role in supporting Monro's mission to become a leading provider of automotive and tire services, recognized by customers as the premier destination for quality maintenance and repairs.
Compensation: $55,458 - $78,000 annually. Compensation is determined by experience and certifications. This position may also qualify for additional incentives and bonuses.
Key Responsibilities:
Cultivate sales and technical staff to ensure a consistently exceptional Guest experience Drive sales performance by assisting in the creation and execution of sales strategies, maintaining comprehensive knowledge of services, products, and the automotive sector Promote tire and service offerings to customers to enhance sales and foster guest satisfaction and loyalty Aid team members in creating and sustaining a productive sales atmosphere through training and development on all operational and customer service aspects Guarantee adequate staffing levels by overseeing the recruitment, hiring, training, scheduling, performance evaluation, and development of team members Manage expenses effectively by overseeing payroll, communication costs, store upkeep, supplies, utilities, and other controllable expenditures Undertake additional responsibilities as requiredLeadership Responsibilities:
The Store Manager is responsible for providing daily guidance to all roles within the store, including General Service Technicians, Technicians, Technical Service Manager, Service Manager, and Assistant Store Manager. This position operates under the general supervision of the District Manager.
Required Qualifications
High School Diploma or equivalent. 2-4 years of proven leadership experience in a retail or sales environment. Demonstrated ability to manage, drive, and achieve financial outcomes while controlling costs. Capability to influence and inspire a team to meet established goals and objectives.
Knowledge & Skills:
Customer and team-oriented mindset with extensive experience in customer-facing environments Strong verbal and written communication skills with the ability to articulate technical issues and prepare routine reports Business-oriented mentality with a commitment to exceeding set objectives Basic mathematical skills to compute figures and amounts such as discounts, interest, commissions, proportions, and percentages Proactive with a proven ability to multitask in a fast-paced setting Capacity to take initiative in identifying issues, gathering data, and establishing facts to make informed decisions and solutions Ability to effectively mentor, coach, and develop team membersWork Environment & Physical Requirements:
This position operates in an automotive service environment. The role may involve exposure to moderate noise levels, varying weather conditions, chemicals, odors, dirt, and dust.
A valid driver's license and a satisfactory Motor Vehicle Report (MVR) are required.
Must be available to work flexible hours, including days, evenings, weekends, and holidays.
Ability to lift, carry, and stock merchandise and supplies weighing up to 50 lbs. without assistance.
Frequent standing and walking for extended periods is necessary.
Regular reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting is required.
Additional Information
Benefits include:
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career Development OpportunitiesCareer Advancement:
At Monro, we are dedicated to supporting our team members in their career growth through a combination of training, leadership development, and available opportunities. Our employees benefit from on-the-job training, company-sponsored certifications, and coursework at Monro University, which empowers them to progress to the next level in their careers.
Monro, Inc. is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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