Client Support Specialist

2 weeks ago


Elkton, United States FiveStar Full time
Overview: Customer Service Representatives are essential in creating a welcoming, efficient, and secure environment for patrons and colleagues alike. They handle sales transactions, ensure inventory is adequately stocked, and maintain cleanliness throughout the store.

Key Responsibilities:
  • Deliver exceptional customer service by warmly greeting, thanking, and engaging with customers, ensuring they feel valued and appreciated.
  • Execute swift and precise sales transactions at the register, while accurately addressing any discrepancies in transactions, including voids or errors related to financial products.
  • Prepare high-quality food items using food service equipment (fryers, ovens, slicers, etc.) in accordance with company standards and food safety regulations.
  • Maintain appropriate inventory levels in the Deli (both Cold and Hot).
  • Promote company specials by informing customers and utilizing suggestive selling techniques during each transaction.
  • Keep sales areas (deli, sales floor, and cooler) clean and well-merchandised to ensure products are visually appealing and readily available for customers.
  • Maintain cleanliness of floors, restrooms, parking areas, and all other sections of the store.
  • Adhere to safe working practices that comply with company safety protocols.
  • Follow all applicable local, state, and federal regulations.
  • Abide by all company policies as detailed in the employee handbook.
Qualifications:
  • Must be at least 18 years of age.
  • Ability to handle multiple tasks to fulfill customer needs.
  • Professional demeanor and a positive outlook.
  • Team-oriented, trustworthy, diligent, and reliable attendance record.
  • Basic computer proficiency.
Physical Requirements:
  • Willingness to work various shifts (morning, evening, overnight), including weekends and holidays.
  • Daily tasks involve standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), and working in cold indoor environments (35 degrees or less), as well as food service preparation.
  • Ability to work in diverse seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.

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