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HVAC Customer Support Expert

2 months ago

Elkton, Maryland, United States Moon Air Full time
About the Role

Moon Air is seeking a highly skilled Customer Service Representative to join our team as an Inside Sales Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, including pricing and promotions
  • Upsell and cross-sell products and services to customers
  • Work closely with our technical team to resolve customer issues and provide solutions
  • Meet or exceed sales targets and performance metrics
Requirements
  • High school diploma or equivalent required
  • 3+ years of customer service experience, preferably in a sales or service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Proficiency in Microsoft Office Suite
What We Offer
  • Competitive salary and commission structure
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Generous paid time off and holidays
  • Recognition and rewards for outstanding performance