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Client Support Specialist

2 months ago

Elkton, United States FiveStar Full time
Overview: Customer Service Representatives are tasked with creating a welcoming, efficient, and secure environment for both patrons and colleagues. Their responsibilities include managing sales transactions, ensuring product availability, and maintaining cleanliness throughout the store.

Key Responsibilities:
  • Deliver exceptional customer service by warmly greeting, thanking, and engaging with customers, ensuring they feel valued and recognized.
  • Process quick and precise sales transactions at the register, addressing any discrepancies in transactions such as voids or errors in financial products.
  • Prepare high-quality food items using kitchen equipment (fryers, ovens, slicers, etc.) in accordance with company standards and food safety regulations.
  • Maintain appropriate inventory levels in the Deli section (both Cold and Hot).
  • Promote company specials by informing customers and utilizing suggestive selling techniques during each transaction.
  • Ensure cleanliness and visual appeal of sales areas (deli, sales floor, and cooler) to enhance customer experience.
  • Maintain cleanliness of floors, restrooms, parking areas, and all other sections of the store.
  • Adhere to safe working practices that comply with company safety guidelines.
  • Follow all applicable local, state, and federal regulations.
  • Abide by all company policies as detailed in the employee handbook.
Qualifications:
  • Must be at least 18 years of age.
  • Ability to manage multiple tasks to fulfill customer needs effectively.
  • Maintain a professional appearance and a positive demeanor.
  • Exhibit teamwork, integrity, diligence, and reliable attendance.
  • Basic proficiency in computer usage.
Physical Requirements:
  • Willingness to work various shifts (morning, evening, overnight), including weekends and holidays.
  • Daily tasks involve standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting (up to 55 lbs.), along with working in cold indoor environments (35 degrees or lower) and food preparation.
  • Ability to work in diverse seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.

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