Client Support Specialist

2 months ago


Elkton, United States FiveStar Full time
Overview: The Customer Service Representative plays a crucial role in fostering a welcoming, efficient, and secure environment for patrons and colleagues alike. This position involves handling sales transactions, maintaining stock levels, and ensuring cleanliness throughout the store.

Key Responsibilities:
  • Deliver exceptional customer service by warmly greeting patrons, expressing gratitude, maintaining eye contact, and engaging with them to create a welcoming atmosphere.
  • Execute quick and precise sales transactions at the register, ensuring accuracy in financial dealings and addressing any discrepancies such as voids or misprints.
  • Prepare high-quality food items using various food service equipment (fryers, ovens, slicers, etc.) in accordance with company standards and food safety regulations.
  • Manage inventory levels in the Deli (both Cold and Hot) to ensure product availability.
  • Promote company specials by informing customers and utilizing suggestive selling techniques during each transaction.
  • Maintain cleanliness and organization in sales areas (deli, sales floor, and cooler) to ensure products are visually appealing and accessible to customers.
  • Perform cleaning duties in all areas of the store, including floors, restrooms, and parking lots.
  • Adhere to safe working practices that comply with company safety protocols.
  • Follow all applicable local, state, and federal regulations.
  • Abide by company policies as outlined in the employee handbook.
Qualifications:
  • Must be at least 18 years of age.
  • Ability to handle multiple tasks to meet customer demands.
  • Maintain a professional appearance and a positive demeanor.
  • Exhibit teamwork, honesty, a strong work ethic, and excellent attendance.
  • Basic computer proficiency is required.
Physical Requirements:
  • Willingness to work various shifts (morning, evening, overnight), including weekends and holidays.
  • Daily activities include standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting (up to 55 lbs.), as well as working in cold indoor environments (35 degrees or less) and food preparation.
  • Ability to work in diverse seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.

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