Inside Sales Customer Support Representative

2 weeks ago


Elkton, Maryland, United States Moon Air Full time
Job Overview

Are you dedicated to delivering exceptional customer experiences? Do you possess a talent for sales? Moon Air is currently seeking a full-time Customer Service Rep - Inside Sales Specialist to enhance our committed team.

At Moon Air, we prioritize the well-being of our employees by providing competitive compensation and a comprehensive benefits package, which includes:

  • Health, dental, and vision insurance
  • Disability coverage
  • Life insurance
  • An IRA with profit-sharing options
  • Paid holidays
  • Vacation leave
  • Sick leave
  • Incentives for achieving targets
  • Paid training sessions
  • 2 paid hours for community service
  • An annual contest for a week-long cruise for two

If this aligns with your career aspirations, consider applying for this sales-oriented position.


Work Schedule

This full-time role typically operates Monday through Friday, from 8 am to 5 pm.


Your Role as a Customer Service Rep - Inside Sales Specialist

As a Customer Service Rep - Inside Sales Specialist at Moon Air, your day begins with reaching out to customers, checking in on their needs, and presenting our exclusive maintenance plans. Each interaction is a chance to foster relationships, deliver outstanding service, and assist customers in optimizing their HVAC, plumbing, or electrical systems. You will meticulously document details in our client relations system, ensuring our technicians have the necessary information to exceed customer expectations. By day’s end, you will have not only met your objectives but also earned commissions through ethical service that prioritizes customer satisfaction.


Qualifications

  • High school diploma or equivalent
  • 3+ years of experience in customer service
  • Proficient in Microsoft Office Suite
  • Exceptional phone skills for making and receiving calls
  • A genuine desire to assist others
  • Demonstrated experience in customer support or client service
  • Proven track record of exceeding performance targets
  • Strong customer orientation and adaptability to various personalities
  • Excellent communication and presentation abilities
  • Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently
  • Experience with Service Titan is preferred

We are looking for candidates who exhibit the following traits:

  • Dependability
  • Punctuality
  • Organizational skills
  • Focus
  • Determination
  • High energy levels
  • Goal-oriented mindset

About Us

Founded in 1987, Moon Air has been delivering top-notch heating and air conditioning services to residential clients. We serve a wide area and are committed to providing customers with exactly what they need through skilled craftsmanship and integrity. Our ability to diagnose and repair various heating and air conditioning systems has earned us a strong reputation among customers and industry peers.

We invest in the personal and financial well-being of our team members and support community initiatives. Our employees enjoy generous benefits and competitive pay. If you seek a workplace where you will feel valued and supported, consider this opportunity.

Explore the chance to become a Customer Service Rep - Inside Sales Specialist with Moon Air and take the next step in your career.



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