Client Support Specialist

2 months ago


Elkton, United States FiveStar Full time
Overview: Customer Service Representatives create a welcoming, efficient, and secure environment for patrons and colleagues alike. They handle sales operations, ensure product availability, and maintain cleanliness throughout the establishment.

Key Responsibilities:
  • Deliver exceptional customer service by warmly greeting, thanking, and engaging with clients, ensuring they feel valued and respected.
  • Execute quick and precise sales transactions at the register, addressing any discrepancies in transactions such as voids or errors in financial products.
  • Prepare high-quality food items using kitchen equipment (fryers, ovens, slicers, etc.) in accordance with company standards and food safety regulations.
  • Maintain appropriate inventory levels in the Deli (both Cold and Hot).
  • Promote company specials by informing customers and utilizing suggestive selling techniques during each transaction.
  • Organize and clean sales areas (deli, sales floor, and cooler) to ensure products are always visually appealing and accessible to customers.
  • Maintain cleanliness of floors, restrooms, parking areas, and all other sections of the store.
  • Adhere to safe working practices that comply with company safety protocols.
  • Follow all applicable local, state, and federal regulations.
  • Abide by all company policies as detailed in the employee handbook.
Required Qualifications:
  • Must be at least 18 years of age.
  • Ability to manage multiple tasks to fulfill customer needs.
  • Professional demeanor and a positive outlook.
  • Team-oriented, trustworthy, diligent, and reliable attendance.
  • Basic computer proficiency.
Physical Demands:
  • Availability to work various shifts (morning, evening, overnight), weekends, and holidays.
  • Daily activities include standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), and working in cold indoor conditions (35 degrees or less), as well as food preparation.
  • Ability to work in diverse seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.

#INDCSR1

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