Resident Engagement Coordinator

2 weeks ago

East Meadow, New York, United States Balfour Beatty Investments Full time
About Us

At Balfour Beatty Communities, our mission is to create quality living environments that individuals take pride in. We believe that outstanding living experiences stem from our commitment to Care—for our residents, partners, communities, and each other. Our culture of compassion influences every facet of our operations, ensuring we act with integrity and foster meaningful relationships as we address the needs of our residents and partners with authenticity, empathy, and innovation.

Benefits Offered
  • Discretionary bonuses
  • Medical and Dental Insurance starting the first of the month after employment
  • Health, Flexible Spending, and Dependent Care Accounts
  • Company-funded life insurance
  • 401K plan with employer matching
  • Generous Paid Time Off including sick leave, floating holidays, vacation, and personal days
  • Two Volunteer Days annually
  • Company-funded short-term and long-term disability, parental leave
  • And additional perks
Role Overview

The Customer Experience Specialist plays a vital role in ensuring outstanding living experiences, overseeing various marketing, sales, and resident engagement initiatives. As the first point of contact for potential residents, our specialists serve as community ambassadors, generating enthusiasm about our properties and the exceptional living experiences we provide. In this customer-centric and sales-oriented position, you will collaborate with prospects, applicants, and current residents to help them find the ideal home that meets their unique needs, while also enhancing their living experience through active engagement. You will guide them through the application, leasing, move-in, renewal, or move-out processes.

Eligible candidates may receive a $500 net sign-on bonus included in their first paycheck.

Key Responsibilities
  • Manage and respond to all community inquiries in line with our Exceptional Living Policies.
  • Provide the highest level of resident satisfaction through consistent, positive, and professional interactions.
  • Create memorable living experiences during every interaction with customers and residents.
  • Attract new prospects to become future residents through outreach and advertising, highlighting our unique selling points.
  • Follow up with all qualified prospects according to our Exceptional Living policy.
  • Facilitate resident renewals at the end of lease terms as necessary.
  • Monitor and manage the prospective resident waitlist in accordance with company policy.
  • Regularly inspect the property to identify and address any deficiencies or issues.
  • Prepare the property for daily showings, ensuring model units and amenities are ready.
  • Conduct pre-inspections for move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
  • Coordinate and assist with community events and activities as required.
  • Maintain knowledge of community lease agreements and policies to assist residents effectively.
  • Conduct market surveys to assess competition and identify strengths and weaknesses.
  • Understand and adhere to company software usage and policies.
Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboards. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to perform clerical tasks. Regularly lift and move office supplies up to 20 lbs.

Work Environment: Work is primarily conducted in an office setting. The employee frequently interacts directly with community management, facilities management, residents, and other staff members throughout the workday.

Qualifications
  • High School diploma or GED required.
  • Minimum of one (1) year of customer service experience; property management or hospitality experience preferred.
  • Strong interpersonal and leadership skills.
  • Excellent customer relations and communication abilities.
  • Proficiency in Microsoft Office - Outlook, Word, Excel.
  • A valid state-issued Driver's License and a safe driving record are required.
Compensation: $19.00 per hour. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

#LI-BBcommunities

#IND123

Equal Opportunity Employer, including individuals with disabilities and veterans.

  • Resident Engagement Coordinator

    2 weeks ago

    East Meadow, New York, United States Balfour Beatty Investments Full time

    About Us At Balfour Beatty Communities, our commitment is to create quality living environments that residents take pride in. We believe that outstanding living experiences stem from our dedication to Care—for our residents, partners, communities, and each other. This culture of care influences every facet of our operations, ensuring we consistently act...

  • Client Relations Coordinator

    2 weeks ago

    East Meadow, New York, United States Balfour Beatty Investments Full time

    About Us At Balfour Beatty Communities, our commitment is to create quality living environments that residents take pride in. We understand that outstanding living experiences stem from our core value of Care—for our residents, partners, communities, and each other. This culture of compassion influences every facet of our operations, ensuring we...

  • Office Coordinator for Educational Programs

    2 weeks ago

    East Meadow, New York, United States Long Island STEAM Group Full time

    Job OverviewBenefits:Performance-based bonusesLong Island STEAM Group, a leader in S.T.E.A.M. education and entertainment, provides engaging programs for children through various initiatives including after-school activities, workshops, camps, and special events.Key Responsibilities:We seek a dynamic, organized, and innovative individual to support the daily...

  • Dining Room Ambassador

    1 week ago

    East Meadow, New York, United States Texas Roadhouse Full time

    About the Role:Texas Roadhouse is seeking a highly skilled and enthusiastic Dining Room Coordinator - Host to provide exceptional guest experiences and ensure seamless service delivery. As a key member of our team, you will be responsible for creating a welcoming atmosphere, ensuring timely seating, and providing personalized attention to every guest.Key...

  • Activities Coordinator

    1 week ago

    East Orange, New Jersey, United States Ccsummitridge Full time

    About CcsummitridgeWe are a dynamic organization dedicated to providing exceptional care and services to our residents. As a leading provider of senior living solutions, we are committed to creating a warm and welcoming community that fosters socialization, engagement, and overall well-being.Job SummaryWe are seeking a highly motivated and experienced...

  • Life Enrichment Coordinator

    1 day ago

    East Orange, New Jersey, United States Simpson Full time

    Job SummaryWe are seeking a highly motivated and creative Life Enrichment Coordinator to join our dynamic team at Simpson. As a key member of our staff, you will be responsible for designing and implementing engaging activities, events, and programs that promote the physical, emotional, and social well-being of our residents.Key ResponsibilitiesProgram...

  • Client Engagement Specialist

    2 weeks ago

    East Brunswick, New Jersey, United States Stealth Marketing Group Full time

    Position OverviewAt Stealth Marketing Group, we foster a vibrant, collaborative, and fast-paced workplace that provides a multitude of learning and career advancement opportunities. We seek individuals with a proactive mindset, who can adapt to shifting priorities, and are eager to assist wherever necessary. Our Client Engagement Specialist team is ambitious...

  • Activity Coordinator

    4 days ago

    Setauket-East Setauket, New York, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living is seeking a dedicated and compassionate Activities Assistant to join our team. As an Activities Assistant, you will play a vital role in maintaining a balanced resident-centered activity program for our community.Key Responsibilities:Assist in planning and implementing a variety of activities and programs to promote...

  • Social Services Coordinator

    5 days ago

    East Orange, New Jersey, United States MMS Group Full time

    Job DescriptionAbout MMS GroupMMS Group is a leading provider of property management services, dedicated to delivering exceptional results for our clients and residents. With a portfolio exceeding 40,000 residential units, we offer a unique opportunity to join a dynamic team of professionals in a high-tech environment.Job SummaryWe are seeking an experienced...

  • Customer Engagement Specialist

    2 weeks ago

    East Rutherford, New Jersey, United States American Dream Full time

    Position: Customer Engagement Specialist (Full Time)Location: East Rutherford, NJ, USAKey Responsibilities:The primary goal of the Customer Engagement Specialist is to:Ensure every visitor enjoys a memorable experience by serving as the initial point of contact for our attractions, retail spaces, and guest services.Main Duties Include:Welcoming all visitors...

  • Office Coordinator

    2 weeks ago

    East Syracuse, New York, United States LHH Recruitment Solutions Full time

    Position OverviewLHH Recruitment Solutions is seeking a skilled Office Coordinator for a temporary engagement. Role: Office CoordinatorLocation: Remote with occasional onsite requirementsSchedule: Monday to Friday, 8 AM to 5 PMCompensation: $25.62 per hourContract Duration: 6 months with potential for extension or transition to permanent employment Key...

  • Community Recreation Coordinator

    2 weeks ago

    East Elmhurst, New York, United States MIDWAY LIVING INC Full time

    Job OverviewThe Recreation Specialist plays a vital role in the planning, organization, and execution of recreational programs aimed at children residing in temporary shelters. This position may require flexibility in scheduling, including early evenings and occasional weekends.Key ResponsibilitiesActivity Development: Design and implement family-oriented...

  • Community Recreation Coordinator

    2 weeks ago

    East Elmhurst, New York, United States MIDWAY LIVING INC Full time

    Job OverviewThe Community Recreation Coordinator is responsible for the design, organization, and implementation of recreational programs aimed at children in transitional housing. This position may require flexibility in scheduling, including evenings and weekends.Key ResponsibilitiesPlan and lead family-oriented activities within the shelter, focusing on...

  • Executive Administrative Coordinator

    2 weeks ago

    East Norwich, New York, United States Jobot Full time

    Property Management Group | Landlord/Tenant Dispute Resolution | Legal SupportAbout Us:We specialize in comprehensive property management solutions, catering to residential, commercial, and industrial real estate sectors. Our commitment lies in providing customized services that address the unique requirements of various property types.Position Overview:The...

  • Service Center Operations Coordinator

    2 weeks ago

    East Syracuse, New York, United States TForce Freight Full time

    Job DescriptionJob Title: Coordinator, Service Center Starting Salary: 60K Position Overview: The Coordinator of the Service Center is responsible for maximizing operational efficiency while ensuring outstanding customer service. This role encompasses oversight and active participation in various operations, including Dock, P&D, and Road, focusing on...

  • Service Center Operations Coordinator

    2 weeks ago

    East Syracuse, New York, United States TForce Freight Full time

    Job DescriptionJob Title: Coordinator, Service Center Starting Salary: 60K Job Summary: The Coordinator, Service Center is responsible for maximizing operational efficiency while ensuring exceptional customer service. This role involves overseeing multiple operational areas including Dock, P&D, and Road, focusing on customer satisfaction, productivity,...

  • MDS Coordinator

    5 days ago

    East Orange, New Jersey, United States Grove Park Healthcare Center Full time

    About Grove Park Healthcare CenterGrove Park Healthcare Center is a leading provider of healthcare services, dedicated to delivering exceptional care to our residents. We are seeking a highly skilled and compassionate MDS Coordinator to join our team.Job SummaryThe MDS Coordinator will be responsible for coordinating the care of our residents, ensuring that...

  • Residential Support Specialist

    2 weeks ago

    East Elmhurst, New York, United States WellLife Network Full time

    Job OverviewPosition DetailsLocationEast Elmhurst, NYEducation RequirementHigh School DiplomaCompensation$17.91 per hourRole Summary: The Residential Support Specialist is responsible for delivering comprehensive care to individuals, empowering them to achieve independence and productivity. This role involves both supervised and unsupervised interactions...

  • Clinical Nurse Supervisor

    15 hours ago

    East Greenbush, New York, United States Delmar Center Full time

    Job Summary:Delmar Center is seeking a highly skilled and compassionate Registered Nurse to serve as a Clinical Nurse Supervisor. As a key member of our healthcare team, you will be responsible for overseeing the delivery of high-quality patient care and ensuring the well-being of our residents.Key Responsibilities:Leadership and Supervision: Provide...

  • Event Coordinator

    1 week ago

    East Hanover, New Jersey, United States Pillar Care Continuum Full time

    Job SummaryPillar Care Continuum is seeking a highly organized and detail-oriented Event Coordinator to join our team. As a key member of our Development and Communications department, you will play a crucial role in planning and executing fundraising events, volunteer engagement initiatives, and other activities that support our mission to provide services...