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Client Relations Coordinator

2 months ago

East Meadow, New York, United States Balfour Beatty Investments Full time
About Us

At Balfour Beatty Communities, our commitment is to create quality living environments that residents take pride in. We understand that outstanding living experiences stem from our core value of Care—for our residents, partners, communities, and each other. This culture of compassion influences every facet of our operations, ensuring we consistently act with integrity and foster meaningful relationships while addressing the needs of our residents and partners with empathy and creativity.

Our Offerings
  • Performance-based bonuses
  • Comprehensive Medical and Dental Coverage starting the first month after employment
  • Flexible Spending and Dependent Care Accounts
  • Company-funded life insurance
  • 401K plan with employer contributions
  • Generous Paid Time Off, including sick leave, floating holidays, vacation, and personal days
  • Two Volunteer Days annually
  • Company-funded short-term and long-term disability, parental leave
  • And additional benefits
Role Overview

The Community Experience Advocate plays a vital role in providing outstanding living experiences, overseeing a diverse range of property marketing, sales, and customer engagement initiatives. As the first point of contact for potential residents, our Community Experience Advocates serve as ambassadors, generating excitement about our properties and the exceptional living experiences we offer. In this customer-focused and sales-oriented position, you will assist prospects, applicants, and current residents in finding the ideal home tailored to their needs while ensuring a remarkable living experience throughout their residency. You will also guide them through the application, leasing, move-in, renewal, or move-out processes.

Key Responsibilities
  • Manage and respond to all community inquiries, adhering to our Exceptional Living Policies.
  • Provide the highest level of resident satisfaction through prompt, consistent, and professional interactions.
  • Create memorable living experiences during every interaction with customers and residents.
  • Attract new prospects to become future residents through outreach and marketing, highlighting our unique selling points.
  • Follow up with all qualified prospects in line with our Exceptional Living policy.
  • Facilitate resident renewals at the end of lease terms as necessary.
  • Monitor and manage the prospective resident waitlist according to company policy.
  • Regularly inspect the property to identify and address any deficiencies or concerns.
  • Prepare the property for daily showings, ensuring model units and amenities are presentable.
  • Conduct pre-inspections for move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
  • Organize, attend, and assist with community events and activities as required.
  • Maintain knowledge of community lease agreements and policies to assist residents effectively.
  • Conduct market surveys to assess competitive advantages and weaknesses.
  • Understand and apply company software and policies effectively.
Physical Requirements: Regularly use hands for tasks such as operating tools, controls, phones, and computer keyboards. Frequently stand, reach, climb, balance, and stoop. Sit and stand for clerical duties. Regularly lift and move office supplies weighing up to 20 lbs.

Work Environment: Work is primarily conducted in an office setting. Frequent interaction with community management, facilities management, residents, and other staff members occurs throughout the workday.

Qualifications
  • High School diploma or GED is required.
  • A minimum of one (1) year of customer service experience is preferred; experience in Property Management or Hospitality is a plus.
  • Strong interpersonal and leadership skills.
  • Excellent communication and customer relations abilities.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
  • A valid state-issued Driver's License and a clean driving record are mandatory.
Compensation: $19.00 per hour. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group involved in financing, developing, building, and maintaining infrastructure assets.

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Equal Opportunity Employer, including individuals with disabilities and veterans.