Service Center Operations Coordinator

2 weeks ago


East Syracuse, New York, United States TForce Freight Full time
Job Description

Job Title: Coordinator, Service Center

Starting Salary: 60K

Job Summary:

The Coordinator, Service Center is responsible for maximizing operational efficiency while ensuring exceptional customer service. This role involves overseeing multiple operational areas including Dock, P&D, and Road, focusing on customer satisfaction, productivity, quality freight handling, claims prevention, load averages, and safety standards.

Key Responsibilities:
  • Directs, organizes, and manages all personnel assigned to the service center.
  • Implements security measures and loss prevention strategies.
  • Develops and oversees safety protocols in compliance with Company, OSHA, and DOT regulations.
  • Creates and executes action plans to meet productivity goals, load averages, cube utilization, and service benchmarks.
  • Collaborates with Central Dispatch to formulate an effective linehaul strategy for timely freight movement.
  • Schedules staff in alignment with operational needs and company guidelines.
Job Requirements:
  • Must be a U.S. citizen or authorized to work in the U.S.
  • Minimum age of 18 years.
  • High school diploma or equivalent is required.
  • Must reside in the same geographic area as the position or be willing to relocate.
  • Strong organizational skills, attention to detail, and effective communication abilities are essential.
  • Previous experience in dock operations or supervisory roles is preferred but not mandatory.
  • A Bachelor's Degree is advantageous but not a requirement.
About Us

At TForce Freight, we are dedicated to leveraging logistics to enhance your operations. Our freight solutions are designed to yield better outcomes, minimize challenges, and increase productivity daily. As a leading player in the logistics sector, we strive to simplify your less-than-truckload (LTL) shipments and boost your operational efficiency, delivering innovative solutions and tangible results at every opportunity.

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