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Front Office Operations Supervisor

2 months ago

Avila Beach, California, United States Hilton Grand Vacations Full time
Exciting Opportunity with Day One Team Member Benefits

Introducing Daily Pay Options *

Key Responsibilities:

As a Front Desk Supervisor, you will play a pivotal role in ensuring the smooth operation of the Front Office while contributing to the overall success of the company through the following key activities:
  • Oversee daily Front Office operations.
  • Assist guests during check-in and check-out processes, providing support to Front Desk staff with inquiries or guest-related situations.
  • Welcome and greet guests upon their arrival.
  • Register guests in the system, confirming reservations, contact details, and payment information.
  • Promote Hilton Grand Vacations services, ensuring members receive recognition and benefits.
  • Train and guide new team members within the department.
  • Ensure adherence to Front Office quality standards and consistent application of policies and procedures.
  • Provide continuous training and support to the team.
  • Manage a house bank, making daily deposits and maintaining accurate financial records.
  • Supervise the registration and check-out processes to ensure accuracy.
  • Delegate specific tasks to team members related to credit, missing information, registration, charge postings, and overall front desk organization.
  • Post miscellaneous charges as required.
  • Maintain a daily log of guest interactions and follow up on any unresolved issues promptly.
  • Monitor credit opportunities during each shift.
  • Perform additional duties as assigned by management.
  • Regular attendance in accordance with established standards is essential for success in this role.
We offer a comprehensive benefits package for our full-time team members, including medical, dental, and vision insurance, a 401K plan, Paid Time Off (PTO), and exceptional travel benefits.

*Eligibility: All U.S. hourly team members not represented by a labor organization or subject to a collective bargaining agreement.

Qualifications:

Hilton Grand Vacations is committed to excellence in the vacation ownership sector, driven by a focus on innovation, quality, and growth. To excel in this role, candidates should possess the following minimum qualifications:
  • High school diploma or GED.
  • Relevant prior experience.
  • Ability to read, analyze, and interpret complex documents.
  • Proficient in creating and understanding business communications and reports.
  • Basic mathematical skills.
  • Strong problem-solving abilities, utilizing sound judgment in various guest and business scenarios.
  • Excellent interpersonal and customer service skills.
  • Capability to resolve conflicts, think critically, and mentor others.
Preferred qualifications include:
  • Associate's Degree or higher.
  • Voice Certification.
  • 3+ years of relevant experience.
  • Previous management or supervisory experience.
The hourly wage for this position ranges from $23.42 to $35.10, depending on experience.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to request accommodations.