Front Desk Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Front Desk Manager to join our team at Martin Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing day-to-day operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Manage front office operations to ensure exceptional guest service and satisfaction.
- Work closely with department managers to maximize revenues and control labor and productivity.
- Respond to emergency situations and work with local authorities as needed.
- Monitor departmental, payroll, and supply expenses in accordance with budgetary goals.
- Review work assignments of employees and make adjustments as business needs dictate.
- Communicate effectively with front office and other departments to ensure total guest satisfaction.
- Hold pre-shift meetings with staff to ensure a smooth start to the day.
- Consistently monitor the performance of associates and provide feedback to the department manager.
- Reward, discipline, and document associate performance and provide timely counseling.
- Supervise staff and handle associate situations in a fair and professional manner.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 2 years of experience in front office management or a related role.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work flexible schedules, including holidays, nights, and weekends.
- Ability to lift, push, and pull objects up to 50 pounds.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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Front Desk Operations Manager
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