Front Desk Operations Manager

3 weeks ago


Avila Beach, California, United States Martin Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Martin Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing day-to-day operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Manage front office operations to ensure exceptional guest service and satisfaction.
  • Work closely with department managers to maximize revenues and control labor and productivity.
  • Respond to emergency situations and work with local authorities as needed.
  • Monitor departmental, payroll, and supply expenses in accordance with budgetary goals.
  • Review work assignments of employees and make adjustments as business needs dictate.
  • Communicate effectively with front office and other departments to ensure total guest satisfaction.
  • Hold pre-shift meetings with staff to ensure a smooth start to the day.
  • Consistently monitor the performance of associates and provide feedback to the department manager.
  • Reward, discipline, and document associate performance and provide timely counseling.
  • Supervise staff and handle associate situations in a fair and professional manner.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in front office management or a related role.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work flexible schedules, including holidays, nights, and weekends.
  • Ability to lift, push, and pull objects up to 50 pounds.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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