Front Office Coordinator for Rehabilitation Services
2 months ago
Position Overview: As a vital member of the Physical Rehabilitation Network, the Patient Service Representative plays a crucial role in delivering outstanding customer service and administrative assistance, ensuring a seamless and positive experience for all patients.
Key Responsibilities:
- Patient Engagement:
Welcome and assist patients with professionalism and empathy.
Schedule appointments and address patient inquiries both in person and via phone.
Accurately collect and verify patient information, insurance details, and required documentation.
Foster a supportive clinic environment, ensuring patient needs are met during therapy transitions.
- Administrative Duties:
Maintain comprehensive patient records, ensuring all documentation is precise and complete.
Keep the front office area organized and presentable.
Collaborate with clinical staff to facilitate a smooth patient journey.
Assist with various front office tasks during downtime, including answering calls, scanning documents, scheduling appointments, processing payments, and filing.
- Communication and Coordination:
Serve as a liaison between patients, clinical staff, and other departments.
Communicate effectively to resolve patient concerns and inquiries.
- Operational Support:
Ensure a clean and organized reception area.
Help manage inventory and order office supplies as necessary.
Participate in team meetings and contribute to process enhancement initiatives.
Maintain cleanliness and organization of therapy areas and equipment, including daily cleaning and stocking supplies.
Physical Requirements:
- Prolonged periods of sitting while performing tasks on a computer.
- Ability to use a computer keyboard and engage in tasks requiring manual dexterity.
- Clear vision for reading and analyzing documents.
- Effective verbal and written communication skills.
- Occasional mobility within the office environment.
Qualifications:
- High school diploma or equivalent; additional education in healthcare administration is advantageous.
- Demonstrated experience in a customer service capacity, preferably in a healthcare setting.
- Proficient in office software and scheduling systems.
- Strong interpersonal skills with the ability to maintain professionalism in a dynamic environment.
- Attention to detail and accuracy in managing patient information and documentation.
Note: This job description outlines general responsibilities and requirements. Specific duties may vary based on the clinic's needs and management directives.
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