Front of House Supervisor

4 days ago

Long Beach, California, United States King's Fish House-Pine Ave. Full time
Job Description

King's Fish House-Pine Ave. is seeking a skilled Front of House Supervisor to provide exceptional guest service and support the management team in achieving our high standards.

As a Front of House Supervisor, you will be responsible for ensuring that our guests receive a friendly, helpful, and knowledgeable service that exceeds their expectations. You will be part of a fun, fast-paced environment and will have multiple responsibilities, including guest interaction, expediting orders, and hands-on service.

This role is a great opportunity for you to learn the business and grow your career. You will be trained to provide exceptional guest service and will be exposed to each workgroup to understand our service standards. You will contribute and excel in a team service environment.

Essential Qualifications:

  • Minimum of 21 years of age to serve alcoholic beverages with food.
  • High school graduate, some college.
  • Any previous supervisor experience.
  • Food Handler Card.
  • Ability to communicate in a satisfactory manner, both verbal and written English.
  • Ability to compute basic mathematical calculations.
  • Ability to be well organized, maintain concentration, and think clearly when providing service to Guests.
  • Ability to focus attention to performance of tasks despite frequent stressful or unusual interruptions.
  • Ability to suggestively sell menu items and beverages.
  • Ability to converse calmly with irate Guests, co-workers, or supervisors in sometimes tense situations.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team.
  • Ability to maintain complete knowledge of the front of house standards.
  • Correct maintenance and use of food serving/preparation equipment.
  • Experience with Point-of-sale procedures.

Essential Job Functions:

  • Complete opening duties as assigned and to standard.
  • Record all necessary information/messages in legible writing on appropriate sheets.
  • Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests.
  • Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers.
  • Anticipate Guests' needs, respond promptly, and acknowledge all Guests, however busy.
  • Interact in courteous and professional manner with Guests, supervisors, and co-workers.
  • Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
  • Follow Manager's instructions.
  • Monitor and maintain cleanliness, sanitation, and organization of and Guest restrooms.
  • Guide the activities of the assigned assistants to ensure optimum service to Guests.
  • Complete all closing reports as assigned and leave duty after reporting to Manager.
  • Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations.
  • Complete comp's or voids as needed during the shift.
  • Follow maintenance program and cleaning schedule for each shift.
  • Update menus and wine lists for managers.
  • Notify management of any pertinent information related to shift activities.

Equal Opportunity Employer

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