Front Office Coordinator
24 hours ago
The Front Office Assistant plays a vital role in supporting the patient care activities at Hoag Memorial Hospital Presbyterian. This dynamic individual will be responsible for performing a variety of clerical duties and front office operations to ensure seamless patient flow and continuous communication within the department.
Key Responsibilities
• Greet visitors and answer telephones in a courteous and professional manner
• Collect Copays, close the Cash Drawer, and prepare Month End deposits
• Collect initial demographic and clinical patient information and accurately enter into the medical record
• Compile and prepare charts
• Assist with coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling
• Maintain accurate information and utilize various software, including department-specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information
• Ensure the patient chart has all the required paperwork prior to the patient's procedure
• As directed by medical staff, order patient tests to be performed as needed during patient stay
Requirements
• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) year's medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor's degree in healthcare-related field preferred
Certifications Preferred
• BLS Certification
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