Guest Service Supervisor
4 weeks ago
We are seeking a skilled Guest Service Supervisor to oversee the smooth and efficient day-to-day front desk operations of our hotel. This role is responsible for maintaining a positive and professional demeanor, providing exceptional guest service, and ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Supervise and train Guest Service Team members on systems, processes, and procedures.
- Monitor and adjust room availability status to ensure accurate inventory.
- Check travel agent commissions, franchise frequent stay program activity, and central reservations.
- Monitor and complete filing of registration cards, reservations, correspondence, and no-shows.
- Submit daily reports to the Guest Services Manager or General Manager.
Benefits and Perks:
- Medical, dental, and vision insurance.
- Vacation and sick leave.
- Team Member Travel Program.
- Quarterly team building and community volunteering opportunities.
Pay Range: $20 - $25 per hour.
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