Healthcare Administrative Coordinator

2 weeks ago

Allentown, Pennsylvania, United States St. Luke's University Health Network Full time


At St. Luke's, we take pride in the expertise, dedication, and empathy of our workforce. Our employees are our greatest asset, and collectively, they are committed to fulfilling our organization's mission: an unwavering dedication to excellence in caring for the ill and injured, educating healthcare professionals, and enhancing access to care in the communities we serve, irrespective of a patient's financial situation.

The Healthcare Administrative Coordinator plays a vital role in executing office responsibilities, maintaining records, and performing receptionist tasks, along with administrative follow-up duties to support the efficient operation of a medical facility. This position involves collaboration and oversight from the practice manager, physicians, nurse practitioners, and physician assistants.

KEY RESPONSIBILITIES:

  • Engages actively in quality improvement initiatives and fosters a collaborative team environment within the department.
  • Participates in departmental meetings and contributes to problem-solving efforts as challenges arise.
  • Evaluates existing procedures and presents suggestions for enhancements to team members and supervisors.
  • Handles incoming calls, assessing and prioritizing their nature, and responds in accordance with established protocols.
  • Ensures effective communication with patients, routing messages accurately to the appropriate personnel.
  • Strives for patient satisfaction at the conclusion of each interaction.
  • Manages office schedules, including patient and physician appointments, ensuring adherence to practice guidelines.
  • Greets patients warmly and registers them according to established protocols, verifying demographic and insurance details at each visit.
  • Identifies and addresses any barriers to care, such as language or sensory challenges.
  • Maintains a steady patient flow and informs patients of any scheduling delays.
  • Assists patients with check-in processes, including the use of digital tools.
  • Educates patients about online health management systems and assists with registration.
  • Ensures accuracy during the insurance verification process and confirms that all necessary consents are current.
  • Demonstrates sound judgment and communication skills, particularly in emergency situations.
  • Maintains a clean and organized reception area, monitoring noise levels.
  • Possesses foundational knowledge of medical terminology and coding practices.
  • Addresses registration and billing discrepancies, managing daily work queues effectively.
  • Understands basic medical insurance principles, including deductibles and co-payments.
  • Explains charges to patients and collects payments as required, providing education regarding insurance and outstanding balances.
  • Facilitates communication with other departments by managing referral work queues and updating relevant notes.
  • Processes medical record requests in compliance with practice, state, and federal regulations.
  • Adheres to opening and closing procedures as necessary.

PHYSICAL AND SENSORY REQUIREMENTS:

This role requires prolonged periods of sitting, standing, and walking (up to 8 hours). Frequent use of fingers for patient care, documentation, and computer tasks is necessary. The position may involve lifting up to 25 pounds, pushing carts with supplies weighing up to 30 pounds, and assisting patients in wheelchairs weighing up to 325 pounds. Regular physical activities include bending, stooping, and reaching overhead. The ability to hear normal conversations and maintain good vision is essential.

EDUCATION:

A high school diploma or equivalent is required, with preference given to candidates who have completed accredited medical assistant or administrative training programs.

TRAINING AND EXPERIENCE:

Preferred candidates will have at least one year of experience in a similar healthcare environment or have graduated from an accredited medical assistant or administrative training program. Strong customer service experience is highly valued.

We encourage applicants to complete their applications using their full legal name and current home address, including a comprehensive employment history for the past seven years. Additionally, uploading a current resume detailing work history, education, and any relevant certifications or licenses is recommended. Creating a profile upon submission of your first application is also advised. Thank you for considering a career with St. Luke's.



St. Luke's University Health Network is an Equal Opportunity Employer.

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