Guest Services Operations Leader
2 weeks ago
About Cambria Hotel Nashville Downtown:
At Cambria Hotel Nashville Downtown, we prioritize our team members and their development. As part of Pyramid Global Hospitality, we strive to cultivate a supportive and inclusive workplace that embraces diversity and promotes growth. Our commitment to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships. We offer a variety of employment benefits, including extensive health insurance, retirement plans, and paid time off, alongside unique perks such as wellness programs and discounts on local services.
Position Overview:
We are looking for an enthusiastic and dynamic individual to oversee our Front Office Team. This pivotal role will ensure the smooth execution of front office operations while delivering exceptional service to our guests.
Key Responsibilities:
The Front Office Manager will be accountable for the daily operations of the front office guest services team. Responsibilities include:
- Upholding guest service as the core philosophy of the hotel.
- Demonstrating a strong commitment to guest satisfaction by promptly addressing guest needs.
- Ensuring all team members understand and implement guest service standards.
- Creating value-added customer service programs.
- Empowering staff to provide outstanding guest service through encouragement and recognition.
- Exceeding guest satisfaction metrics.
- Training front desk personnel in all operational procedures and financial controls.
- Generating accurate financial reports in a timely manner.
- Collaborating with management to develop innovative business strategies.
- Maintaining a positive and cooperative work environment.
- Ensuring compliance with local and federal regulations regarding personnel files.
- Addressing employee concerns fairly and promptly.
- Mentoring direct reports to foster management talent.
- Overseeing training objectives and development plans.
- Ensuring adherence to key control policies and procedures.
- Managing preventive maintenance programs and scheduling deep-cleaning activities.
Benefits:
We provide competitive wages and a comprehensive benefits package, including:
- Medical, Dental, and Vision insurance plans
- Life insurance coverage
- Short-term and Long-term disability options
- Matched 401K plans
- Tuition assistance
- Discounted room rates
- Training, development, and career advancement opportunities
Qualifications:
The ideal candidate will possess:
- Excellent written and verbal communication skills.
- The ability to relate to guest concerns and work effectively in a team.
- Strong interpersonal skills with a focus on mentoring and developing staff.
- A solid understanding of computer systems, including Microsoft Excel and Word.
- The ability to manage multiple tasks and remain goal-oriented.
- Strong time management skills to meet deadlines.
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