Guest Services Supervisor

2 weeks ago

Nashville, Tennessee, United States Placemakr Full time
About Us

We are an innovative startup dedicated to transforming the landscape of hospitality and residential living. With a presence in some of the most cherished cities across the nation, our distinctive platform merges the best of hotels and apartments. Our comprehensive solution encompasses property management, customer engagement, and a robust technology framework that offers unparalleled flexibility in the industry.

Our tech-enhanced properties deliver unique guest experiences while maximizing the value of the underlying real estate. Whether our guests stay for a night or a year, we provide more than just accommodations; we offer a true home away from home.

Our property teams are the heartbeat of our operations, focusing on execution and enhancing the experience for both residents and guests. Meanwhile, our non-property teams play a crucial role in supporting operational excellence and driving innovation across our platform.

Your Role

As a Front Desk Manager at Placemakr, you will play a pivotal role in fostering a collaborative and seamless environment for our team members while overseeing front-of-house operations. Your leadership will be essential in guiding your Guest Experience team towards success, promoting a culture of high performance and accountability. We are looking for individuals who embody Placemakr's Community Norms, excel in mentoring team members, and are passionate about enhancing the operational success of our front desk. As a key member of our on-site property team and a future leader, you will represent our Property Team Mission in every interaction with guests and team members, setting a positive tone and driving departmental goals to ensure our guests enjoy exceptional experiences.

This role requires flexible availability, including nights, weekends, and holidays, with a rotational schedule.

Benefits & Perks

We offer competitive compensation, stock options, and a generous monthly bonus program of up to $750.

Management Training Program

Monthly reimbursement for cell phone and health & wellness expenses

Annual uniform allowance

Comprehensive Medical, Vision & Dental Insurance with Flexible Spending Account options

Paid Parental Leave

Paid Life Insurance

401k with a 4% employer matching program

Flexible time off to recharge

Access to early paycheck options

Discounts for stays at select Placemakr properties nationwide

Your Daily Responsibilities
  • Deliver exceptional service to all guests, residents, and partners, establishing yourself as a trusted resource and local expert.
  • Encourage a collaborative team spirit by working effectively with all property team members to create a supportive work environment.
  • Ensure a safe and compliant atmosphere for both team members and guests by adhering to established policies and procedures.
  • Spend the majority of your time actively managing daily operations, supporting your front desk team, and assisting guests with check-ins, check-outs, and inquiries.
  • Conduct regular audits of team members' processes to ensure compliance with company standards and provide constructive feedback.
  • Lead by example to help your team achieve Placemakr's standards for excellence, including employee engagement and customer satisfaction metrics.
  • Resolve escalated guest issues autonomously and promptly, utilizing sound judgment and decision-making skills.
  • Train new hires on service and operational standards, sharing best practices to foster continuous improvement.
  • Oversee the daily management of the Guest Experience team, including scheduling, coaching, and performance management.
  • Manage inventory tracking and departmental expenditures in alignment with budgetary guidelines.
  • Perform additional duties as assigned.
Qualifications
  • 4+ years of experience in customer service roles within hospitality, retail, or similar fields.
  • 2+ years in a supervisory or leadership position, demonstrating the ability to guide guest-facing team members.
  • Strong communication skills, both verbal and written, with a focus on professionalism and clarity.
  • Experience in scheduling, performance management, and interviewing in accordance with company standards.
  • Proven ability to resolve guest issues effectively and independently.
  • Experience providing constructive feedback to team members in a supportive manner.
  • A proactive attitude and ability to work collaboratively, contributing to a culture of communication and support.
  • Commitment to Placemakr's core values: Ownership, Improvement, and Respect.
  • Physical capability to perform the role, including standing, walking, and lifting up to 50 pounds.
Our Community Norms

We believe that great people are the cornerstone of our success. From our corporate team to property teams and leaders, we seek collaborative and driven individuals to join us as we expand across the nation. Our positive community norms shape our culture and guide our business practices:

We own it.

We make it better.

We treat people right.

We are committed to diversity and inclusion, ensuring that all qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

If you don't meet 100% of the above qualifications, we still encourage you to apply.

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