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Guest Services Representative

2 months ago

Nashville, Tennessee, United States Marriott International Inc Full time

Position Overview:
As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring that guests have a seamless and enjoyable experience from the moment they arrive until their departure.

Key Responsibilities:
- Deliver exceptional service by addressing guest inquiries and fulfilling requests throughout their stay.
- Maintain a welcoming atmosphere by managing check-in and check-out processes efficiently.
- Engage with guests to provide information about hotel amenities and local attractions, enhancing their overall experience.

Operational Duties:
- Perform various operational tasks, including processing transactions and completing necessary reports.
- Uphold company policies and procedures to ensure a safe and professional environment for both guests and staff.

Physical Requirements:
- The role requires standing, walking, and moving for extended periods, as well as the ability to lift and carry items weighing up to 10 pounds.

Qualifications:
- A high school diploma or equivalent is preferred.
- Previous experience in a customer service role is advantageous but not mandatory.
- A commitment to maintaining confidentiality and protecting company assets is essential.

Company Culture:
At Marriott International, we pride ourselves on fostering a diverse and inclusive workplace. We believe in the power of our associates, who are dedicated to providing heartfelt service and creating memorable experiences for our guests.

Join us in delivering exceptional hospitality and making a positive impact on our guests' journeys.