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Guest Services Manager

2 months ago

Nashville, Tennessee, United States White Lodging Full time

About White Lodging:
White Lodging is a leader in the hospitality industry, managing a diverse collection of esteemed hotels, vibrant rooftop bars, and exquisite dining establishments across the nation.

Position Overview:
The Front Desk Supervisor plays a pivotal role in ensuring exceptional guest experiences. This position involves overseeing the front desk operations, managing staff, and maintaining high standards of service.

Key Responsibilities:
1. Supervise front desk personnel and ensure efficient operations.
2. Foster a welcoming environment for guests, addressing their needs and concerns promptly.
3. Implement training programs for new hires to uphold service excellence.
4. Collaborate with other departments to enhance guest satisfaction.

Qualifications:
1. Proven experience in hospitality management or a related field.
2. Strong leadership and communication skills.
3. Ability to handle multiple tasks in a fast-paced environment.

Why Join Us:
At White Lodging, we believe in creating memorable experiences for our guests and providing a supportive work environment for our team members.