Guest Services Representative

1 week ago

Nashville, Tennessee, United States North Point Hospitality Full time
SUMMARY:

As a vital member of the North Point Team, the Guest Services Representative exemplifies NPH Guest Service Principles by warmly welcoming and greeting guests upon their arrival, efficiently managing business transactions, and promptly addressing guest needs and requests.

If you are passionate about hospitality and dedicated to delivering outstanding guest experiences, we encourage you to become part of our friendly team.

Key Responsibilities:
  • Warmly greets and welcomes guests as they arrive.
  • Oversees guest check-in, check-out, and billing procedures.
  • Handles sensitive guest information, including room assignments and payment methods.
  • Responds to guest inquiries, ensuring that any complaints or requests are addressed promptly and effectively.
  • Meets all in-service requirements and adheres to all system policies and procedures.
Please note that this description is not intended to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications and Skills:
  • High School diploma.
  • 1-year experience in hotel front desk preferred.
  • Excellent verbal and written communication skills.
  • Customer service-oriented with a friendly and approachable demeanor.
  • Proficient computer skills.
  • Strong attention to detail.
  • Effective problem-solving abilities and the capacity to manage challenging situations calmly and efficiently.
Location: Multiple Locations

Work Environment:

A professional work environment requiring business-casual attire or, in some cases, uniform professional dress; high levels of verbal and written communication are necessary with both internal and external customers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours), walking, reaching, and occasional lifting of up to 25 lbs.

Core Competencies: All North Point Hospitality employees are expected to demonstrate the following behaviors in performing their job duties:

• Professionalism

• Ability to delight guests by anticipating needs and responding in a friendly, helpful manner

• Consistently caring and respectful attitude toward internal and external customers

• Act as a gracious host to all guests

Benefits:
  • Employer-subsidized medical insurance plans.
  • Vision & Dental coverage.
  • Vacation and Holiday pay.
  • 401k and Roth Retirement Savings programs.
  • Employee Wellness Program.
  • Free access to a financial education platform.
  • Employer-paid Accidental Death and Dismemberment Insurance.
  • Travel discounts on room rates and food/beverage purchases through the hotel brand.
  • Flexible Spending Account.
  • Group Life Insurance for spouse and/or children.
  • Critical Illness Coverage.
  • Short Term Disability Insurance.
About North Point Hospitality Group:

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy focuses on developing upscale, brand-defining hotels in prime markets, collaborating with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment exceeding $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.

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