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Guest Services Manager

2 months ago

Nashville, Tennessee, United States White Lodging Full time

Overview:
White Lodging is a leader in the hospitality industry, managing a diverse collection of high-end hotels, vibrant rooftop bars, and exceptional dining establishments across some of the most desirable locations in the country.

Role Summary:
The Front Desk Supervisor plays a crucial role in ensuring that our guests receive outstanding service and support throughout their stay. This position is responsible for overseeing front desk operations, managing guest relations, and leading a team of dedicated staff.

Key Responsibilities:
1. Supervise daily front desk activities to ensure a seamless guest experience.
2. Train and mentor front desk personnel to uphold our service standards.
3. Address guest inquiries and resolve issues promptly and professionally.
4. Collaborate with other departments to enhance overall guest satisfaction.

Qualifications:
Experience in hospitality management is preferred, along with strong leadership skills and a commitment to providing exceptional service.